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Customer Testimonials
Good price
Friendly people great services good quality parts, prices and vehicles
They have always worked with me to accomplish what needed to be done.
Adam Capps was hands down an amazing person to work with! He went well above and beyond my expectations! Would highly recommend going to see him on your next new used vehicle! You will not be disappointed.
Great and fast s
Professional, accurate, and trustworthy.
Adam Capp is the best!!
I appreciate that Don Franklin stands behind their vehicles and Adam Capps always treats us great!
Two Enthusiastic Testimonials for The Don Franklin Auto Group!
When it comes to outstanding car-buying experiences, Don Franklin Auto Group truly stands out. From the moment we entered their dealership, we were welcomed with warmth and respect, instantly making us feel like part of their family. The team’s remarkable service exceeded our expectations. They took the time to understand our needs and offered a relaxed, pressure-free environment that empowered us to make informed decisions. The personal attention we received from the staff was not just a service, but a genuine care that made us feel valued.
We extend our sincere gratitude to Tim Harwick for transforming our car-buying journey into something extraordinary. His professionalism and unwavering dedication to customer satisfaction are unmatched. Tim didn’t just facilitate a seamless purchase; his thoughtful follow-ups months later demonstrated how much he cherishes his customers. His commitment to customer satisfaction is a testament to the unique qualities of the 27 Don Franklin Auto Group dealerships, instilling confidence in every potential buyer.
Our appreciation extends beyond our personal experience. We want to highlight a story about a family friend who enjoyed working with Dan Franklin. During their visit to see us in Columbia, KY, our friend explored the Ford dealership in Columbia to look at SUVs. Dan's exceptional hospitality left an indelible mark.
This experience with Dan Franklin highlights the exceptional service at this dealership. After returning to Austin, TX, our friend couldn’t stop praising Dan's professionalism and attentiveness, grounded in Christian values. This admiration inspired him and his wife to purchase a their SUV from Don Franklin Auto Group in Columbia, Kentucky right from their home in TX. Dan’s dedication to ensuring a smooth and enjoyable buying process—from providing personalized support during their shopping experience to arranging for the SUV's delivery to their home in Cedar Park, a suburb of Austin, TX—truly sets Don Franklin Auto Group apart.
Whether Tim Harwick makes you feel valued long after the sale or Dan Franklin goes above and beyond for a long-distance customer, this dealership exemplifies what it means to prioritize the customer. They don’t just sell cars; they build relationships grounded in trust, respect, and unwavering dedication to excellence. They treat their customers as they would like to be treated themselves.
For anyone seeking more than just a dealership—an experience that inspires confidence and makes you feel genuinely appreciated—we wholeheartedly endorse the Don Franklin Auto Group. They offer exceptional vehicles and an extraordinary way of doing business. We encourage you to visit their dealership and experience their exceptional service for yourself.
With appreciation,
P.J. & Deborah Hicks
Columbia, KY
Personal, friendly service. I might add more after the closing.
Convenient and friendly
Good service completed on time
Great customer service from Curtis. The pickup & return auto at work is very convenient.
Everyone is very friendly and helpful. Definitely recommend 10 out of 10
Very friendly service. Efficient and knowledgeable.
Cody knows what he is selling and made the process simple .
Great customer service.
Helped us with our questions
Very nice an friendly service
They provide me with great service.
Make sure everybody gets financed especially when they buy all their cars suv from them for years I have for about 8 years anyways work with everybody has a job and tries
I’m a Ford Guy. Always had good luck with the product. Have always been treated well!
Everyone at this location was very nice. Jordan Mann went above and beyond for me to get my dream SUV! They also did diagnostic test, cleaned out my vehicle before I left. I'm very grateful! It didn't take very long for them to find my SUV and get me in it.
Jordan is the best!!! He has done an outstanding job, going above and beyond. He's very knowledgeable, kind and patient. Made it all fun!
Everyone involved was a great deal of help in finding what I was looking for.
The entire process could not have gone better!!!
Thank you
Friendly staff. They will work with you !
Friendly service take time to talk customers
Our Sale Person. And the Dealership's Extended Warranty.
They're always helpful, very friendly And will help you do anything Too
There ability To help you they make you feel like family.
Greatest service dept. ever, Thom is the goat.
I have purchased our last 4 vehicles from Don Franklin because the business is so easy to work with! Service department in Campbellsville is top notch!