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Customer Testimonials
Excellent service from friendly and professional staff!
Everyone is very nice and friendly. And everyone is knowledgeable about the products they offer!
The service people were very helpful!
Staff was very friendly!
Only thing I’ll own !
Quick service and didn’t have to have appointment
Great service and aways ask for additional care
The ability to get everything done at one place.
Salesmen are helpful without being pushy
I’ve always been a Ford customer and have been satisfied with the service I have received at Don Franklin.
The employees at Don Franklin Columbia are incredibly kind and helpful! I appreciate their honesty and desire to satisfy the customer.
Both are top quality
Very friendly and told us exactly what to expect and how long everything would take.
So helpful and friendly.
Honest.
Very good looked at my truck and didn’t need any appointment thank you very much
Great place for auto service. Friendly and helpful
My salesperson Adam was excellent. He helped me every way possible during my purchase. I live in Asheville, North Carolina and he helped me with the purchase of a Mercedes from your dealership and arranging for the delivery. I am so pleased. I had the pleasure of interacting with him. Please thank Adam for me. Joe Harrison.
Friendly salesman and good products as well as service department.
Good customer service, knowledgeable service department and great communications.
Everyone from top to bottom is kind courteous friendly and helpful. The work is highly professional and complete. I really have nothing but praise for the personnel and operation of this business. I recommended highly to anyone and everyone looking for automobile expertise.
Service is great as are the service team. My windshield that has hairline cracks that have been there for some time now about a year and it’s a 2024 I bought new. Ford says something hit it. I little hard to believe since it’s on the inside and it’s only the inside layer. I’ve bought four new f150’s in the last few years but I won’t be buying another one.
Adam Capps helped me and was very knowledgeable and patient with my indecision. I would definitely recommend him.
Quick service
Great new facility and great service
Usually prompt service to try to get you in and iut
Did a walk-in to service department for a front end alignment. No problem, took me in and got it done while I waited. Staff was friendly and dealership clean. Will definitely be back.
Convenient and easy access and courtesy associates
Was greeted with a smile and was updated often
Good