Customer Testimonials

I wanted a red bronco and they went and got me a red bronco. Everyone was really friendly!!

Easy access to oil change

You have a large choice of vehicles. I hope that you keep your word and fix the transmission on our 2015 Fird Edge that we have a lifetime power train warranty on.

I always liked Ford products. The service is good and friendly.

Friendly staff. Fast service

I like service is not wait time stop good relation and I happy

Everyone from the sales staff to the service managers to the service techs are all willing to take the time to answer your questions and concerns especially with the servicing of your vehicle. Five star professionals!!!

Friendly and out of the way to help

Friendly and efficient service dept

I live almost 100 miles away from Don Franklin and about 5 miles away from the Ford dealership here, but I still drive to Don Franklin Ford. That should tell you all you need to know.

Fast service

We love the service at the Columbia store.

Their service is exceptional and I love my Fords

Great customer service

The new facility is beautiful. The drive up service lane and driving inside before having to get out in the cold was very much appreciated. Wonderful touch there. Waiting area is much nicer too. The service staff were very nice and professional. I was a little concerned with my Ford F-150 as I had purchased it used elsewhere and sincerely appreciated the service staff’s and the technician’s attention to detail. Seems my truck is in outstanding mechanical condition with only the rear brakes being something I’ll need to take care of in the near future.
Thanks to everyone

I like the service. Staff is always friendly and helpful. I especially liked that I was able to get my oil change the same day I stopped to make an appointment. Their service is priced less than the quick oil change places. Their new facilities are nice.

Everything was great

Excellent communication

Salesman a great job

They take care of people like they are family

Very kind and caring staff!

I have already recommended lance and Jordan to a dozen or more people
THEY'RE THE BEST !!!!!!!

Jordan Mann and the entire Don Franklin Ford family took absolute care of us. This was probably the easiest new vehicle transaction I’ve ever dealt with and I’m about a four time returning customer. Keeps getting better and that’s why we chose Don Franklin!

Great after service also

Exceptionally friendly staff and family atmosphere.

The people are real professional

It’s the people that make your business worth dealing with.

Quick and easy

I have always liked the service I have gotten at Don Franklin Ford in Columbia. The service is why I continue to prefer purchasing my vehicles there.

Quality service, quick turnaround time and great communication.