Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 31, 2025 — Rated 10 out of 10 by D.G. Don Franklin Ford - Service
What do you like about our products and services?

Connivence and affordability of scheduled maintenance.

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.H. Don Franklin Ford - Service
What do you like about our products and services?

Great service and sales people

Report a concern   December 31, 2025 — Rated 10 out of 10 by S.R. Don Franklin Ford - Service
What do you like about our products and services?

Great service and great people and a beautiful dealership

Report a concern   December 30, 2025 — Rated 10 out of 10 by B.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly salesmen who weren’t pushy at all (Tim Hardwick and Gauge Key, also Kristen from Somerset over the phone).

Report a concern   December 30, 2025 — Rated 10 out of 10 by Debra Hughes Don Franklin Ford - Service
What do you like about our products and services?

I like being able to trust I’m getting honest quality work on my vehicle and not being taken advantage of because I’m a woman.
The new facility is very nice !

Report a concern   December 30, 2025 — Rated 10 out of 10 by Leslie Davis Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I got in touch with Don Franklin about a new ranger. We did the numbers on the phone without them trying to get me to come in. Ross was very easy to do business with. He found the truck I wanted on another lot, had it there when I arrived. We did the paperwork and I was there less than one and a half hours. It was a smooth and pleasant experience.

Report a concern   December 30, 2025 — Rated 9 out of 10 by M.T. Don Franklin Ford - Service
What do you like about our products and services?

Always there when I need them

Report a concern   December 30, 2025 — Rated 10 out of 10 by Donald Dickson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Helpful salesman very friendly environment

Report a concern   December 30, 2025 — Rated 10 out of 10 by D.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

everyone was very helpful and professional. if anything was wrong, they made it right.
I won't go anywhere else... they always go above and beyond my expectations

Report a concern   December 29, 2025 — Rated 10 out of 10 by Robin Ramsay Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Didn't get a car but the sales man When above and beyond I appreciate everything he did for me

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly

Report a concern   December 27, 2025 — Rated 10 out of 10 by L.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Haven't picked up my suv yet till Monday. But the sales person Guage Key was great. Very friendly, professional and knowledgeable. I would have liked a better deal was surprised there wasn't any offer.

Report a concern   December 27, 2025 — Rated 10 out of 10 by B.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly service

Report a concern   December 26, 2025 — Rated 10 out of 10 by Wade White Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly, family oriented. Fast feedback. Great place to buy a vehicle. I’ve bout a few really satisfied!!

Report a concern   December 26, 2025 — Rated 10 out of 10 by T.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Although I"m fairly new ro the area. I feel they are Honest people to work with, the sales people are considerate and they did not pressure me to buy.
Overall I had a very good experience there.

Report a concern   December 23, 2025 — Rated 10 out of 10 by Ricky Stephens Don Franklin Ford - Service
What do you like about our products and services?

Friendly people helping you

Report a concern   December 23, 2025 — Rated 10 out of 10 by S.B. Don Franklin Ford - Service
What do you like about our products and services?

Prompt and courtesy service

Report a concern   December 23, 2025 — Rated 9 out of 10 by Christopher Sublett Don Franklin Ford - Service
What do you like about our products and services?

Very nice service department and great employees

Report a concern   December 23, 2025 — Rated 9 out of 10 by R.D. Don Franklin Ford - Service
What do you like about our products and services?

Quick service

Report a concern   December 23, 2025 — Rated 10 out of 10 by R.T. Don Franklin Ford - Service
What do you like about our products and services?

Do a great job

Report a concern   December 22, 2025 — Rated 9 out of 10 by L.P. Don Franklin Ford - Service
What do you like about our products and services?

It's close by to get service on my KIA.

Report a concern   December 22, 2025 — Rated 10 out of 10 by Meagan Helton Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Customer service is excellent. Steven answered all of my questions and was very pleasant!

Report a concern   December 22, 2025 — Rated 10 out of 10 by W.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Easy to deal with
Gets things done immediately

Report a concern   December 21, 2025 — Rated 10 out of 10 by P.T. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Upfront honest people

Report a concern   December 20, 2025 — Rated 10 out of 10 by N.K. Don Franklin Ford - Service
What do you like about our products and services?

When you rotate the tires on a vehicle, air pressure should be corrected to match the recommended psi for the new location on the vehicle. That didn’t happen during the service on my truck yesterday.

Report a concern   December 20, 2025 — Rated 10 out of 10 by A.F. Don Franklin Ford - Service
What do you like about our products and services?

Your employees were very nice to work with

Report a concern   December 20, 2025 — Rated 10 out of 10 by Sidney Clements Don Franklin Ford - Service
What do you like about our products and services?

Jordan Mann is w excellent to work with. He has never failed to find us the perfect vehicle.
The whole team is excellent to work with and go above to service our vehicles.

Report a concern   December 20, 2025 — Rated 9 out of 10 by D.G. Don Franklin Ford - Service
What do you like about our products and services?

Service staff were friendly and kept me informed about what was going on during the service of my vehicle!

Report a concern   December 19, 2025 — Rated 10 out of 10 by David Zvonek Don Franklin Ford - Service
What do you like about our products and services?

Just an oil change but was prompt

Report a concern   December 17, 2025 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

Friendly service and get the job done


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