Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   October 23, 2025 — Rated 10 out of 10 by Janna Brackett Don Franklin Ford - Service
What do you like about our products and services?

Very responsive, reliable and trustworthy.

Report a concern   October 23, 2025 — Rated 9 out of 10 by Michael Whitaker Don Franklin Ford - Service
What do you like about our products and services?

Very professional and showed they wanted our business.

Report a concern   October 21, 2025 — Rated 10 out of 10 by Mandy Harrington Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Jordan is very nice & made my experience easy.

Report a concern   October 20, 2025 — Rated 10 out of 10 by S.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Loved the new building and lot. Very comfortable and inviting. The sales staff was awesome

Report a concern   October 20, 2025 — Rated 10 out of 10 by Terry Johnson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly people

Report a concern   October 20, 2025 — Rated 10 out of 10 by Billy Carroll Don Franklin Ford - Service
What do you like about our products and services?

They are great to work with and their service dept goes above and beyond to make sure your needs are met. Everything is explained to you and what needs to be done. They are the best!!

Report a concern   October 20, 2025 — Rated 10 out of 10 by T.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Love my jeep

Report a concern   October 20, 2025 — Rated 10 out of 10 by T.E. Don Franklin Ford - Service
What do you like about our products and services?

Good honest people

Report a concern   October 20, 2025 — Rated 10 out of 10 by Julie Beckmann Don Franklin Ford - Service
What do you like about our products and services?

Was treated so well by the young man at service. They took care of my car and service in very reasonable amount of time. Took care of all my needs!

Report a concern   October 20, 2025 — Rated 10 out of 10 by Terry Stargel Don Franklin Ford - Service
What do you like about our products and services?

Everyone was nice

Report a concern   October 19, 2025 — Rated 10 out of 10 by Bernard Dunn Don Franklin Ford - Service
What do you like about our products and services?

Great service. Guys done what I asked them to do. Very courteous. Service done in new building and was a very nice place. Chad was great to work with!!

Report a concern   October 17, 2025 — Rated 10 out of 10 by J.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Super friendly personnel who provide excellent and knowledgeable service!

Report a concern   October 17, 2025 — Rated 10 out of 10 by Seth Steele Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Top notch sales and service

Report a concern   October 17, 2025 — Rated 10 out of 10 by Bonnie Goodman Don Franklin Ford - Service
What do you like about our products and services?

I have always loved a Ford. I live in Albany Kentucky and had my ford escape worked on by a local mechanic. He charged me for things I didn’t need and I may have even paid for stuff I didn’t receive. I had my ford escape towed from Albany to Columbia
Don Franklin and within an hour of them getting my car I had gotten a phone call telling me what the problem was. My local mechanic had my car for nearly 3 months!! I can’t recommend them enough! Thanks guys you are VERY appreciated by me!!

Report a concern   October 17, 2025 — Rated 10 out of 10 by D.H. Don Franklin Ford - Service
What do you like about our products and services?

Had a routine maintenance for oil change and filter. Service was timely and efficient.

Report a concern   October 17, 2025 — Rated 10 out of 10 by T.W. Don Franklin Ford - Service
What do you like about our products and services?

The prompt service and everyone is so friendly. They always have a smile and are eager to help you no matter what the issue is. I recommend the service and parts especially as they are the ones I have dealt with.

Report a concern   October 15, 2025 — Rated 10 out of 10 by K.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Service

Report a concern   October 10, 2025 — Rated 10 out of 10 by Jeff Melton Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ford is the only vehicle I will own

Report a concern   October 9, 2025 — Rated 10 out of 10 by Dale Stilts Don Franklin Ford - Service
What do you like about our products and services?

They are very nice and friendly and always try to help you,always there for you and us,very helpful

Report a concern   October 8, 2025 — Rated 10 out of 10 by F.G. Don Franklin Ford - Service
What do you like about our products and services?

Love my Yukon😊😊

Report a concern   October 8, 2025 — Rated 10 out of 10 by Miranda Stauffer Don Franklin Ford - Service
What do you like about our products and services?

Very friendly, easy to schedule an appointment and work is always done well

Report a concern   October 8, 2025 — Rated 10 out of 10 by Inc Leasor Electric, Inc Don Franklin Ford - Service
What do you like about our products and services?

Everything

Report a concern   October 7, 2025 — Rated 10 out of 10 by Gregory Slinker Don Franklin Ford - Service
What do you like about our products and services?

They do everything right and if anything isn’t right they make it right. Very nice people and prompt service.

Report a concern   October 7, 2025 — Rated 10 out of 10 by W.S. Don Franklin Ford - Service
What do you like about our products and services?

Great service!

Report a concern   October 4, 2025 — Rated 10 out of 10 by Cheryl Corbin Don Franklin Ford - Service
What do you like about our products and services?

We are treated like family!

Report a concern   October 4, 2025 — Rated 10 out of 10 by Jill Antle Don Franklin Ford - Service
What do you like about our products and services?

The service department is great! They are friendly and knowledgeable, and I feel confident taking my vehicles here.

Report a concern   October 4, 2025 — Rated 10 out of 10 by Kelly Hutchins Don Franklin Ford - Service
What do you like about our products and services?

Very polite and quick to get the job done

Report a concern   October 3, 2025 — Rated 10 out of 10 by D.S. Don Franklin Ford - Service
What do you like about our products and services?

Fast friendly

Report a concern   October 3, 2025 — Rated 10 out of 10 by Marty Wooldridge Don Franklin Ford - Service
What do you like about our products and services?

Quick, efficient service

Report a concern   October 1, 2025 — Rated 10 out of 10 by L.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Excellent customer service


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