Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 14, 2026 — Rated 10 out of 10 by M.W. Don Franklin Ford - Service
What do you like about our products and services?

Excellent customer care.
Report a concern   February 14, 2026 — Rated 10 out of 10 by Jason Coffey Don Franklin Ford - Service
What do you like about our products and services?

The Columbia location was great. They got me in and out quick and the guy was very nice.

Report a concern   February 14, 2026 — Rated 10 out of 10 by J.F. Don Franklin Ford - Service
What do you like about our products and services?

The new building is nice.

Report a concern   February 14, 2026 — Rated 10 out of 10 by J.K. Don Franklin Ford - Service
What do you like about our products and services?

No waiting for service
Report a concern   February 14, 2026 — Rated 10 out of 10 by J.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

your sales team is wonderful

Report a concern   February 13, 2026 — Rated 10 out of 10 by John Sprouse Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Variety and flexibility in make and model of vehicle.
No pressure on buyer. Low key sales approach.
Report a concern   February 13, 2026 — Rated 10 out of 10 by Michael Lee Don Franklin Ford - Service
What do you like about our products and services?

Honest and dependable

Report a concern   February 13, 2026 — Rated 10 out of 10 by J.P.R. Don Franklin Ford - Service
What do you like about our products and services?

Great customer service! They got me in right away, even though I called the same day. Fast service. Everybody was professional. Everybody was smiling! All my questions were answered about my upcoming maintenance on my vehicle. I will definitely keep coming back to this location.
Report a concern   February 12, 2026 — Rated 10 out of 10 by P.E. Don Franklin Ford - Service
What do you like about our products and services?

All the employees are so nice and helpful.
Report a concern   February 12, 2026 — Rated 10 out of 10 by Mark Morris Don Franklin Ford - Service
What do you like about our products and services?

Prompt and very friendly, wonderful experience.
Report a concern   February 12, 2026 — Rated 9 out of 10 by R.C. Don Franklin Ford - Service
What do you like about our products and services?

One stop shopping!
Report a concern   February 11, 2026 — Rated 10 out of 10 by S.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly service

Report a concern   February 11, 2026 — Rated 10 out of 10 by A.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

My experiences with the Don Franklin work family is always positive. Every employee at the Columbia and Russell Springs location (my main locations) goes above and beyond to take care of whatever needs I have from parts and service to sales.

Report a concern   February 10, 2026 — Rated 9 out of 10 by D.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ford has a number of quality products and good service.
Report a concern   February 10, 2026 — Rated 10 out of 10 by Barry Carlisle Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I have been at DON FRANKLIN customer for many years and have bought multiple vehicles from them. We’ve always been able to trade and I have felt like I have always got a pretty good deal.
Report a concern   February 10, 2026 — Rated 10 out of 10 by Genevieve Carta Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

A good variety of used automobiles
Report a concern   February 10, 2026 — Rated 10 out of 10 by J.D. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

nice people

Report a concern   February 10, 2026 — Rated 10 out of 10 by Kelly Sprowles Don Franklin Ford - Service
What do you like about our products and services?

We love our Ford Bronco! The service staff was very friendly and the waiting area was super nice! Thanks!
Report a concern   February 4, 2026 — Rated 10 out of 10 by Jennifer Williams Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone is nice and will do whatever it takes to help find what ur looking for.

Report a concern   February 4, 2026 — Rated 10 out of 10 by V.H. Don Franklin Ford - Service
What do you like about our products and services?

You all are extremely good at your job and friendly and always helpful anytime

Report a concern   February 4, 2026 — Rated 9 out of 10 by M.E. Don Franklin Ford - Service
What do you like about our products and services?

Have always had good luck with Ford vehicles and have good service

Report a concern   February 4, 2026 — Rated 9 out of 10 by Paul Smith Don Franklin Ford - Service
What do you like about our products and services?

Professional and courtesy

Report a concern   February 3, 2026 — Rated 10 out of 10 by W.M. Don Franklin Ford - Service
What do you like about our products and services?

Dan has always treated me good I have knew them for years

Report a concern   February 3, 2026 — Rated 10 out of 10 by S.L. Don Franklin Ford - Service
What do you like about our products and services?

Very helpful & the pickup & return service is great.

Report a concern   February 3, 2026 — Rated 10 out of 10 by R.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ford. Ross your salemsn
Report a concern   February 2, 2026 — Rated 10 out of 10 by Troy Stinson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great job put car on a ramp for me
Report a concern   January 31, 2026 — Rated 10 out of 10 by Jason Milby Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very easy and hassle free experience dealing with them!!!! Explaining everything to me in each aspect of my purchase!!!!

Report a concern   January 30, 2026 — Rated 10 out of 10 by B.S. Don Franklin Ford - Service
What do you like about our products and services?

The service department is easily contacted to schedule an appointment. They inform you about the service being done and if
Report a concern   January 30, 2026 — Rated 10 out of 10 by R.H. Don Franklin Ford - Service
What do you like about our products and services?

Service was great, Service technician was very friendly and greeted with a smile!

Report a concern   January 29, 2026 — Rated 10 out of 10 by S.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

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