Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   November 26, 2025 — Rated 10 out of 10 by Seth Dunbar Don Franklin Ford - Service
What do you like about our products and services?

Timely and easy.

Report a concern   November 25, 2025 — Rated 10 out of 10 by Tony Greenwell Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everything

Report a concern   November 24, 2025 — Rated 10 out of 10 by Niki Lee Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Really was pleased with our salesman Dominic. Really the whole team was great.

Report a concern   November 24, 2025 — Rated 10 out of 10 by M.B. Don Franklin Ford - Service
What do you like about our products and services?

They take care of any problems you might have and make it right. Also good quality cars.

Report a concern   November 24, 2025 — Rated 10 out of 10 by R.W. Don Franklin Ford - Service
What do you like about our products and services?

Everything. people are very nice and polite

Report a concern   November 24, 2025 — Rated 10 out of 10 by J.T. Don Franklin Ford - Service
What do you like about our products and services?

Prompt professional service

Report a concern   November 24, 2025 — Rated 10 out of 10 by Steven Cundiff Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I have always driven a Ford and have never had any major problems with them whatsoever. My son-in-law works for Ford in Louisville, Kentucky and that just makes buying the Ford that much easier. Don Franklin is a dealership with a fantastic reputation, and I will stay with that as long as I can.

Report a concern   November 22, 2025 — Rated 10 out of 10 by Brandy Stayton Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

My salesman Dominic Lay made me want to buy from Don Franklin. He was such a kind and genuine person. He was honest and very polite. He was on top of everything and made my purchase so easy.

Report a concern   November 21, 2025 — Rated 10 out of 10 by V.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I like Ford trucks

Report a concern   November 19, 2025 — Rated 10 out of 10 by A.V.R.O. Don Franklin Ford - Service
What do you like about our products and services?

I like my F150 and the service is great at Don Franklin I would definitely recommend them.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Eddie Hazelwood Don Franklin Ford - Service
What do you like about our products and services?

I like the prompt response and the pricing provided before you make your decision.

Report a concern   November 19, 2025 — Rated 10 out of 10 by Roger Chaney Don Franklin Ford - Service
What do you like about our products and services?

I liked Adam and he has been very accommodating to help me make my decision.

Report a concern   November 19, 2025 — Rated 9 out of 10 by W.H. Don Franklin Ford - Service
What do you like about our products and services?

Friendly

Report a concern   November 19, 2025 — Rated 10 out of 10 by K.H. Don Franklin Ford - Service
What do you like about our products and services?

Did the work right the first time

Report a concern   November 19, 2025 — Rated 10 out of 10 by T.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody was great very informative and helpful though the process

Report a concern   November 18, 2025 — Rated 10 out of 10 by B.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I’m z plan customer…they answered all my questions on my quest to find new truck.

Report a concern   November 18, 2025 — Rated 10 out of 10 by D.H. Don Franklin Ford - Service
What do you like about our products and services?

Good service done on time

Report a concern   November 18, 2025 — Rated 10 out of 10 by S.P. Don Franklin Ford - Service
What do you like about our products and services?

Pick up service and polite

Report a concern   November 16, 2025 — Rated 10 out of 10 by S.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ford has been a company I’ve had for over 40 years. Good quality

Report a concern   November 16, 2025 — Rated 10 out of 10 by C.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The employees

Report a concern   November 16, 2025 — Rated 10 out of 10 by Deana Burkhardt Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Always wonderful service during and after the sale.

Report a concern   November 15, 2025 — Rated 10 out of 10 by Rhonda Judd Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cars seem to be checked out and reliable. Dominic went above and beyond to help me find my car! He even talked to me in the parking lot while it was coming a rain storm. Great service!

Report a concern   November 15, 2025 — Rated 9 out of 10 by Deborah Wilson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Cody was a great person to work with!

Report a concern   November 15, 2025 — Rated 10 out of 10 by M.H. Don Franklin Ford - Service
What do you like about our products and services?

Great service center.Very personal service get you in and out on time. Love the new building. Great sales crew.

Report a concern   November 14, 2025 — Rated 9 out of 10 by R.C. Don Franklin Ford - Service
What do you like about our products and services?

The tech didn’t put a new service sticker on the windshield.

Report a concern   November 14, 2025 — Rated 10 out of 10 by Rhonda Jones Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly people and really helpful and per factional and have a great quality of car’s and trucks.ect and will do their best to help people I would recommend Don Franklin to anyone

Report a concern   November 14, 2025 — Rated 10 out of 10 by Lacey Kerr Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Ross was amazing to work with. Very polite and courteous about waiting to make sure the trucks that were getting delivered were exactly what they said before pulling my credit. Answered all my questions and helping me find more trucks that were looking to purchase.

Report a concern   November 13, 2025 — Rated 10 out of 10 by Lfay Murphy-Theurer Don Franklin Ford - Service
What do you like about our products and services?

Products - Ford has given me 35 years of very good cars. And Don Franklin have proven to be several cuts above in providing customer service. I would recommend them to all.

Report a concern   November 13, 2025 — Rated 10 out of 10 by J.R. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They were great

Report a concern   November 13, 2025 — Rated 9 out of 10 by D.A. Don Franklin Ford - Service
What do you like about our products and services?

Every one was very helpful


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