Customer Testimonials

Everything

The people who work in the service department are very conscious of their own personal work actions toward customers. I was told when I commented on their great attitudes that the people who work in the Columbia store keep customer service and respect as their first priority.

Cody is hands down the best car salesman I’ve ever dealt with! He was honest, patient, and made the whole process easy and stress-free. He actually listened to what I wanted instead of trying to upsell me. I was confident and taken care of - not pressured. If you’re looking for someone who truly knows how to treat customers right, he’s your guy! Also, Jason from the finance department. He worked hard as well. Getting my loan and my payments just as I requested.

Service is great!!! Staff is very friendly and helpful!

Good service and great people

Very nice staff

Had appointment on recall and oil change
Had friend pick me up
We ran around town on errands
Hour later they pretty much had me done
👍

Sales and finance team helpful and courteous

I just like it up there they are nice

Over a lifetime I have found vehicles, products and services from Don Franklin Ford to be dependable and reliably backed by an outstanding family dedicated to providing the best of automobiles backed by a family reputation.

Outstanding service! Fast, friendly, and honest — I won’t take my vehicle anywhere else!

Excellent as always

Service

I recommend Don Franklin for sales and service

Jordan was very friendly and professional. I would recommend anyone to Jordan. He will always be my go-to to purchase a vehicle.

We weren't able to come to an agreement this time but it was still a pleasure to work with Ross. Sorry we couldn't make this one happen..I would definitely try again in the future when Im in the market.

Very easy to work with.

Cody and Lance were both excellent to deal with. Went out of their way to assist me with the trade.

Great people great service

Good friendly sales people, it’s family owned by down to earth good people.

A great place to do business with, very personal and friendly!

Great service from Curtis,Ross and Tom in service.

They made sure it was fixed right and were great people to work with.

The vehicle experience that I have encountered with the Don Franklin Group has been very positive, from purchasing to service. The staff are professional and knowledgeable, as well as courteous and friendly. I would recommend Don Franklin Auto to anyone seeking a quality vehicle and great service.

The service people are friendly and try to meet your needs. Thank you.

The huge selection!! And you all are willing to bring it closer to us is very helpful.

Fast and friendly

The guy that helped us was super nice, and found us our perfect vehicle.

Nice and easy to deal with.

Friendly and helpful staff. Service writers and parts department are knowledgeable and professional. Service techs are trained and highly qualified. The new facility is a great asset to our community!