Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   August 12, 2025 — Rated 10 out of 10 by J.B. Don Franklin Ford - Service
What do you like about our products and services?

I was very pleased from check in to check out. Service was prompt. Great team

Report a concern   August 12, 2025 — Rated 10 out of 10 by James Alcorn Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Nathaniel at Don Franklin Auto made leasing my 2025 Mustang Mach E a breeze!!! Everything from beginning to end was a phenomenal experience that I would highly recommend to anyone in the market for a new or used vehicle!!

Report a concern   August 12, 2025 — Rated 10 out of 10 by T.B. Don Franklin Ford - Service
What do you like about our products and services?

Always have gotten in for service on time and told what all was done

Report a concern   August 12, 2025 — Rated 9 out of 10 by Dave Eddingfield Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The warranty. And service

Report a concern   August 12, 2025 — Rated 10 out of 10 by O.S. Don Franklin Ford - Service
What do you like about our products and services?

High quality and owners care

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.Q. Don Franklin Ford - Service
What do you like about our products and services?

Service is great and people are very responsive

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.C. Don Franklin Ford - Service
What do you like about our products and services?

Service department was awesome. My appointment was 2:30 and at 2:29 they had my suv in service. When finished Curtis went over everything that had been checked and fixed.

Report a concern   August 11, 2025 — Rated 10 out of 10 by James Morris Don Franklin Ford - Service
What do you like about our products and services?

Service from J Mann was very fair and professional. Product was in place of a auto that I was interested in. I was treated well.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Greg Coe Don Franklin Ford - Service
What do you like about our products and services?

I appreciate the complete check of vehicle and through report at return of my vehicle.

Report a concern   August 11, 2025 — Rated 9 out of 10 by Vickie Witty Don Franklin Ford - Service
What do you like about our products and services?

Very nice people to deal with.

Report a concern   August 11, 2025 — Rated 10 out of 10 by Robin Gerhardt Don Franklin Ford - Service
What do you like about our products and services?

Fast service

Report a concern   August 11, 2025 — Rated 10 out of 10 by Billy Carroll Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I am very satisfied with my purchase and will continue to suggest Franklin ford

Report a concern   August 11, 2025 — Rated 10 out of 10 by C.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The salesman was perfect. He was patient and made purchasing a vehicle stress free. From start to finish, I was treated like family. Would highly recommend Don Franklin auto to anyone looking for quality cars at reasonable prices and who cares about having a comfortable car purchasing experience.

Report a concern   August 11, 2025 — Rated 10 out of 10 by B.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Local and been trading with them 30 years.

Report a concern   August 11, 2025 — Rated 10 out of 10 by B.E. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quick and easy

Report a concern   August 11, 2025 — Rated 9 out of 10 by L.R.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly and lots or inventory.

Report a concern   August 11, 2025 — Rated 10 out of 10 by G.E. Don Franklin Ford - Service
What do you like about our products and services?

I like how quick you can get in and out and seems to be doing a good job

Report a concern   August 11, 2025 — Rated 10 out of 10 by J.C. Don Franklin Ford - Service
What do you like about our products and services?

Everyone’s been very professional and helpful

Report a concern   August 11, 2025 — Rated 10 out of 10 by B.C. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They were very nice and they answered my questions and I am very happy to be a customer of their company

Report a concern   August 11, 2025 — Rated 10 out of 10 by V.F. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Tommy Stearns was great

Report a concern   August 11, 2025 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Everything

Report a concern   August 11, 2025 — Rated 9 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

I’m a Ford truck owner land I’m thankful for the service center

Report a concern   August 11, 2025 — Rated 10 out of 10 by D.R. Don Franklin Ford - Service
What do you like about our products and services?

Staff very knowledgeable.

Report a concern   August 11, 2025 — Rated 10 out of 10 by T.M.C. Don Franklin Ford - Service
What do you like about our products and services?

Excellant experience!

Report a concern   August 11, 2025 — Rated 9 out of 10 by L.S. Don Franklin Ford - Service
What do you like about our products and services?

N/a

Report a concern   August 11, 2025 — Rated 10 out of 10 by Jeffrey Crosby Don Franklin Ford - Service
What do you like about our products and services?

Honest people honest quotes! No upsaling!

Report a concern   August 11, 2025 — Rated 10 out of 10 by Steven Cundiff Don Franklin Ford - Service
What do you like about our products and services?

The guys in the service department are over the top good to everyone. They go above and beyond to help. And I will buy my next car here!

Report a concern   August 11, 2025 — Rated 10 out of 10 by C.T. Don Franklin Ford - Service
What do you like about our products and services?

They have the best most professional customer service, I feel like they go above and beyond. Me and my family would never dream of going anywhere else to buy or service our vehicles, been Don Franklin loyal for at least the last 15 years.

Report a concern   August 7, 2025 — Rated 10 out of 10 by B.W. Don Franklin Ford - Service
What do you like about our products and services?

Friendly service staff
Quality repair work

Report a concern   August 6, 2025 — Rated 10 out of 10 by B.J. Don Franklin Ford - Service
What do you like about our products and services?

Everyone was very friendly and very prompt


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