Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   January 6, 2026 — Rated 10 out of 10 by J.L. Don Franklin Ford - Service
What do you like about our products and services?

Done in a timely, professional manner and is affordable great customer service

Report a concern   January 6, 2026 — Rated 10 out of 10 by P.R. Don Franklin Ford - Service
What do you like about our products and services?

Very fast service

Report a concern   January 5, 2026 — Rated 10 out of 10 by H.J. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Easy to deal with. Kind and patient. Not pushy but helpful.

Report a concern   January 5, 2026 — Rated 10 out of 10 by Ricky Fields Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Dependable vehicles great service reliable honest people to work with

Report a concern   January 5, 2026 — Rated 10 out of 10 by Bob Barnes Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Quantity of choices. Friendly salespeople eagerly offering to assist and answer questions.

Report a concern   January 2, 2026 — Rated 10 out of 10 by T.M. Don Franklin Ford - Service
What do you like about our products and services?

Hometown Family business ❤️

Report a concern   January 2, 2026 — Rated 10 out of 10 by Marilyn Lile Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Wonderful and helpful sales associates.

Report a concern   January 2, 2026 — Rated 10 out of 10 by Crystal Thomas Don Franklin Ford - Service
What do you like about our products and services?

Fast and good service

Report a concern   January 2, 2026 — Rated 10 out of 10 by Marlene Kelly Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

They are fords

Report a concern   January 2, 2026 — Rated 10 out of 10 by Patricia Turner Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

We had the most seamless and smooth experience with Don Franklin Columbia. Ross and Jason (in Finamce) was a true pleasure to work with. Will most definitely recommend friends and family to this location for all of their vehicle needs.

Report a concern   January 2, 2026 — Rated 10 out of 10 by A.B. Don Franklin Ford - Service
What do you like about our products and services?

Awesome services

Report a concern   January 2, 2026 — Rated 10 out of 10 by S.M. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Kind and courteous and listening to what we wanted

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very helpful!!

Report a concern   January 2, 2026 — Rated 10 out of 10 by J.D. Don Franklin Ford - Service
What do you like about our products and services?

Very Satisfied will recommend to all my friends

Report a concern   January 2, 2026 — Rated 10 out of 10 by Brenda Ballenger Don Franklin Ford - Service
What do you like about our products and services?

Always great quality always answers all questions you have very knowledgeable I trust everything they tell me

Report a concern   January 2, 2026 — Rated 10 out of 10 by Randall Curry Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

It’s always a pleasure to do business with Don Franklin. My wife was needing a bottle of water and I went looking for it and Miss Franklin herself went to two different areas to get my wife a bottle of water. That’s the reason they have an outstanding business.

Report a concern   December 31, 2025 — Rated 9 out of 10 by S.B. Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff. Quality service.

Report a concern   December 31, 2025 — Rated 10 out of 10 by D.G. Don Franklin Ford - Service
What do you like about our products and services?

Connivence and affordability of scheduled maintenance.

Report a concern   December 31, 2025 — Rated 10 out of 10 by R.H. Don Franklin Ford - Service
What do you like about our products and services?

Great service and sales people

Report a concern   December 31, 2025 — Rated 10 out of 10 by S.R. Don Franklin Ford - Service
What do you like about our products and services?

Great service and great people and a beautiful dealership

Report a concern   December 30, 2025 — Rated 10 out of 10 by B.H. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Very friendly salesmen who weren’t pushy at all (Tim Hardwick and Gauge Key, also Kristen from Somerset over the phone).

Report a concern   December 30, 2025 — Rated 10 out of 10 by Debra Hughes Don Franklin Ford - Service
What do you like about our products and services?

I like being able to trust I’m getting honest quality work on my vehicle and not being taken advantage of because I’m a woman.
The new facility is very nice !

Report a concern   December 30, 2025 — Rated 10 out of 10 by Leslie Davis Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I got in touch with Don Franklin about a new ranger. We did the numbers on the phone without them trying to get me to come in. Ross was very easy to do business with. He found the truck I wanted on another lot, had it there when I arrived. We did the paperwork and I was there less than one and a half hours. It was a smooth and pleasant experience.

Report a concern   December 30, 2025 — Rated 9 out of 10 by M.T. Don Franklin Ford - Service
What do you like about our products and services?

Always there when I need them

Report a concern   December 30, 2025 — Rated 10 out of 10 by Donald Dickson Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Helpful salesman very friendly environment

Report a concern   December 30, 2025 — Rated 10 out of 10 by D.L. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

everyone was very helpful and professional. if anything was wrong, they made it right.
I won't go anywhere else... they always go above and beyond my expectations

Report a concern   December 29, 2025 — Rated 10 out of 10 by Robin Ramsay Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Didn't get a car but the sales man When above and beyond I appreciate everything he did for me

Report a concern   December 29, 2025 — Rated 10 out of 10 by J.K. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly

Report a concern   December 27, 2025 — Rated 10 out of 10 by L.P. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Haven't picked up my suv yet till Monday. But the sales person Guage Key was great. Very friendly, professional and knowledgeable. I would have liked a better deal was surprised there wasn't any offer.

Report a concern   December 27, 2025 — Rated 10 out of 10 by B.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Friendly service


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