Don Franklin Columbia Ford
576 Hudson Street
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 15, 2025 — Rated 10 out of 10 by M.T. Don Franklin Ford - Service
What do you like about our products and services?

I love to have a nice place to wait and that after my car issue is fixed everything is explained to me

Report a concern   December 15, 2025 — Rated 10 out of 10 by Steve Hartfield Don Franklin Ford - Service
What do you like about our products and services?

I bought a new Silverado in 2023 I think that’s the 5th vehicle I’ve bought from them and they always treat me great

Report a concern   December 15, 2025 — Rated 9 out of 10 by B.B. Don Franklin Ford - Service
What do you like about our products and services?

personable and professional

Report a concern   December 12, 2025 — Rated 10 out of 10 by Derek Mcwhorter Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Attentive to my needs and understands product options that are available.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Merion Haskins Don Franklin Ford - Service
What do you like about our products and services?

Excellent and it appears your service folks are right on point. Proper training appears to be paying off.
Merion Haskins

Report a concern   December 12, 2025 — Rated 10 out of 10 by Larry Boggs Don Franklin Ford - Service
What do you like about our products and services?

Fast, reliable and accommodating.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Thomas Akin Don Franklin Ford - Service
What do you like about our products and services?

Love the personal attention and enthusiasm. When you build that on top of competent service technicians, it’s a winning combination.

Report a concern   December 12, 2025 — Rated 10 out of 10 by R.W. Don Franklin Ford - Service
What do you like about our products and services?

Good service

Report a concern   December 12, 2025 — Rated 10 out of 10 by K.M. Don Franklin Ford - Service
What do you like about our products and services?

Service gentleman were very professional and eager to help get the issues resolved with my truck

Report a concern   December 12, 2025 — Rated 9 out of 10 by C.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Willingness to help

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.G. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

You have a great team especially Tommy Stearns and Lance. The service department is also great.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Erica Cox Don Franklin Ford - Service
What do you like about our products and services?

I appreciate the ease of making and getting an appointment and I appreciate the honesty Don Franklin provides!

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.G. Don Franklin Ford - Service
What do you like about our products and services?

The people really care about you and give 100 percent attention to your needs,

Report a concern   December 11, 2025 — Rated 10 out of 10 by D.H. Don Franklin Ford - Service
What do you like about our products and services?

Staff is friendly and helpful

Report a concern   December 11, 2025 — Rated 10 out of 10 by John Knight Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great

Report a concern   December 11, 2025 — Rated 10 out of 10 by Leah Williams Don Franklin Ford - Service
What do you like about our products and services?

Nice clean, atmosphere, friendly staff, quick service

Report a concern   December 11, 2025 — Rated 10 out of 10 by L.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Everyone is so friendly and courteous. I like our salesman Ross Shambon. Dan Franklin has taken care of the few issues we’ve had. I have given the dealership such a good recommendation that my family and friends have driven from Louisville to Columbia to buy their vehicles.

Report a concern   December 11, 2025 — Rated 10 out of 10 by T.N. Don Franklin Ford - Service
What do you like about our products and services?

I like original FORD parts

Report a concern   December 10, 2025 — Rated 10 out of 10 by Barbara Keister Don Franklin Ford - Service
What do you like about our products and services?

Service guy was the best!

Report a concern   December 10, 2025 — Rated 10 out of 10 by R.M. Don Franklin Ford - Service
What do you like about our products and services?

Quick service friendly people.

Report a concern   December 10, 2025 — Rated 10 out of 10 by C.S. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

The service department is always very helpful & courteous. We have buying Fords for over 60 years, always pleased

Report a concern   December 10, 2025 — Rated 10 out of 10 by Greg Coe Don Franklin Ford - Service
What do you like about our products and services?

I appreciate the quick service. My vehicle is checked completely before it is returned.

Report a concern   December 10, 2025 — Rated 10 out of 10 by Rebecca Hash Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I wanted a red bronco and they went and got me a red bronco. Everyone was really friendly!!

Report a concern   December 10, 2025 — Rated 10 out of 10 by James Bryant Don Franklin Ford - Service
What do you like about our products and services?

Easy access to oil change

Report a concern   December 10, 2025 — Rated 10 out of 10 by Lisa Devore Don Franklin Ford - Service
What do you like about our products and services?

You have a large choice of vehicles. I hope that you keep your word and fix the transmission on our 2015 Fird Edge that we have a lifetime power train warranty on.

Report a concern   December 10, 2025 — Rated 9 out of 10 by M.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

I always liked Ford products. The service is good and friendly.

Report a concern   December 10, 2025 — Rated 10 out of 10 by L.P. Don Franklin Ford - Service
What do you like about our products and services?

Friendly staff. Fast service

Report a concern   December 9, 2025 — Rated 10 out of 10 by Hasmukhbhai Patel Don Franklin Ford - Service
What do you like about our products and services?

I like service is not wait time stop good relation and I happy

Report a concern   December 9, 2025 — Rated 10 out of 10 by M.L.P.S. Don Franklin Ford - Service
What do you like about our products and services?

Everyone from the sales staff to the service managers to the service techs are all willing to take the time to answer your questions and concerns especially with the servicing of your vehicle. Five star professionals!!!

Report a concern   December 9, 2025 — Rated 10 out of 10 by R.S. Don Franklin Ford - Service
What do you like about our products and services?

Friendly and out of the way to help


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