Customer Testimonials

staff was awesome --helpful and enthusiastic, not arrogant like many bike shops. love this shop!

Andrew Chaffe was great! He kept me updated on the availability of the Orbea Oiz and quickly answered all of my random questions that I sent him about the bike. He then had the last model/size reserved and transferred to the store for me and held on to it until I could come and buy it. I have purchased bike products from this store, mostly on line and pick up, and the service has been great. But this is my first new bike purchase with the new Freewheel. I look forward to working with Andy and crew this spring when I bring my bike back in to get it set up.

Super helpful and awesome fast service!

Awesome helpful staff!!

The staff member we dealt with was outstanding! Knowledgeable and cared.

Great customer service

I forget the name of the person that helped me, but he was incredibly nice and full of very helpful information!

Very friendly and personalized service.

I had Freewheel Bike on Penn Ave S perform a much needed overhaul on my 20 year old bike this week. Best service I’ve ever experienced! Attention to detail, friendly and experienced. OVERALL EXCELLENT EXPERIENCE! Thank you!

Good products and nice people

Service is very fast. Great sales team

good staff

Jamie was extremely helpful - answered all of my questions with absolutely no pressure. That's why I ultimately decided to purchase here.

Loved and appreciate the excellent service!

I have been a customer for 20 years. Great service and great products. You guys are the best.

I've just always used you guys, starting 50 years ago with Penn Cycle.

Friendly and Knowledgeable staff

Really appreciate Andrew, helping me out! He’s great.

My salesperson, Ben, was fantastic. Knowledgeable, helpful and enthusiastic. I’ll definitely head to the Richfield store to see him again for anything I need.

Knowledgeable and friendly service.

I used the website to figure out the bike I was interested in. Went in to check it out in person and they invited me to ride it around to test. Great friendly service from Tom at Richfield FreeWheel.

Great bikes at great prices. The name on the downtube used to not be that important to me when buying a bike, as long as the component package met my needs. But I have found that Trek bikes have consistently have great components at reasonable prices. But beyond all of that, you could not find a nicer more helpful group of people than the crew at Richfield Freewheel Bike. Honest, helpful, knowledgeable people.

Very nice staff.and lots of choices.I have been shopping there for over 10 years everyone is knowledge about the products and helpful .Thank you for the time and patience.I value the trust I have in the shop and staff.service is great.

Bought a new bike from Freewheel. Everyone was very helpful through the whole process.

Great advice. Steered me to the right bike and got it ready to pick up as I wanted it within a few hours.

Helpful, knowledgeable,

Excellent service from Tom at Richfield! Knowledgeable, personable, and a great listener.

Friendly, knowledgeable staff who want to help you find the right bike.

Although I was drawn to Freewheel Bike by your web site, and my desire to purchase a Salsa Cutthroat, Chad B made what was an initially a stressful purchase (I never purchase a bike sight-unseen) into a pleasant experience, which was made even more enjoyable once I met him in your shop.

Greatly appreciate his customer care, and incredible follow-up throughout the process.
I certainly will make it a point to stop in to Freewheel when in the Minneapolis area, and would recommend your shop (and Chad) to anyone in the market for a bike or any bike equipment/support.

Thank you Freewheel and Chad.

Service was outstanding!!!!