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Customer Testimonials
1st time customer. Friendly service. Were able to get a few repair parts for a 30 yr old bike I was working on for my son. Didn't have time to look at new bikes for myself, but will be back!
The staff was great .
Great service
Very helpful, knowledgeable & professional service delivered every time I bring my bike in & I've been coming since 1972,
Good quality. Staff was very helpful. I would use them again when I need something.
The staff were very helpful informing me about my bicycle choices.
I had a bent rear derailleur hanger and they were able to fix it right away! The staff are highly skilled bike technicians. I’m very grateful because I needed my bike fixed for long rides coming up the next week.
Very knowledgeable and timely about questions and concerns I have and able to repair in a timely manner.
Fast, reliable service.
Andrew at the Richfield shop is simply amazing
Quality service that got me back on my bike in no time.
Always friendly and helpful service. Appreciate the quick assistance with a flat tire so I could get back on the road!
The employees were very friendly and helpful. They helped get me into some cycling shoes and checked over my bike to make sure it was ready to ride. Great service and would definitely recommend!
The team is very helpful in finding solutions to my bike issues. My most recent stop included straightening a bend derailer hanger to improve poor shifting between some gears, I have come to this store years and have always got great service.
Both Andrew and Daniel were excellent salespeople. Very knowledgeable and personable. Did not push me to buy higher priced options. Rather, showed me what was best for me.
Prompt and on budget.
Appreciate the expertise and willingness to share info about the tune-up without overwhelming the customer
Great support! Friendly staff and very helpful
Helpful, knowledgeable, and friendly staff.
Service was great. Sam and Andrew really took care of me! Highly recommend Richfield Freewheel
Great service. Good communication
Staff is both very friendly and very knowledgeable. Most have been working in the bike business for years and years. I enjoy talking bikes with them and trust them.
Great customer service, friendly associates and willing to answer questions.
I’ve been going to freewheel from the days of the self-maintenance stations at the West Bank store and am delighted to support the shop closer to where we live—of course it’s the care and love you and your trusty steed feel from the dedicated and fellow ‘cycloving’ staff that is the foundation❤️
Andrew and Matt are both stellar and I love working with them both!
Offered great service at a reasonable price to repair a flat tire as a walk in.
Everything went smoothly
The salesperson was very familiar with setting up the shimano 105 Di2system which would have taken me a year to figure out on my own. The Orbea M30i is beautiful and has a great hill climbing gear, and it’s so cool that he programmed the derailleurs to automatically shift the front sprocket to the smaller one when shifting to climb to prevent cross chaining. I was really impressed! Kudos to your sales team for excellent performance.Arnie London
I took my bike in and they immediately looked at it. They explained menu of service options and we prioritized them. They did the repairs and replacements as scheduled. My bike is amazing now. It shifts smoothly and the new grip tape and pedals are a definite upgrade!!! Thank you
Super personalized, friendly, knowledgeable service. Great listeners. Shout out to Jamie. No question I'll be returning for bike service and gear in the future.