Customer Testimonials

Amazing customer service and the perfect bike!

The technicians found a Trek bike for me on sale for $499 at their Bloomington location ; the Richfield store is 4 blocks from my house and the staff there ordered a bigger saddle for me. I couldn’t be happier!! First name removed S.😊😊

I needed a new inner tube to repair my grand daughter’s flat tire, and Freewheel had the right size in stock. So I was able to purchase that with no wait, so I could get her back on the road before she the nice Fall weather is gone!

Love the friendly and non-judgmental service!

Knowledgeable staff, and quick service

Wonderful calm staff just looking to assist with speedy turn around on supply my new bike.

Great staff knowledge and support

Thanks to Matt for taking the time to go through all the options with me. Getting the right frame will make a big difference, and I think he did that. Well done! Awesome thanks!

Your passionate and knowledgeable employees and range of products

Great product and friendly, knowledgeable service!

Awesome service

knowledgeable and friendly staff

Friendly Service.

John was very friendly, professional and helpful

Quick tire repair while I waited

If feels like I stopped by a friend's house to get my bike fixed. I have known about this business for most all of my 65 years of living in this area. Nice to have friendly, neighborhood businesses.

Knowledgeable staff willing to spend time to educate on bikes, bike service, and accessories. Most staff have significant biking experience to support recommendations.

Great bike shop!

Very respectful, very helpful, very knowledgeable and very efficient. The employee who helped me was very kind, knew what needed to be done, and was able to do it on the spot, while I waited. This is a marked improvement over the Penn Cycle days.

The staff is outstanding! Jamie was informative, patient, & friendly during my purchase. He helped me navigate & figure out what bike & accessories I needed - balancing safety, quality, & affordability. I bought an amazing bike that fits my budget. I will be returning to Freewheel for my future purchases & services for myself & kids. Thank you for being a welcome place!

Great service and reasonable pricing

Very nice staff. Very helpful.

Prompt service at a great value

good morning Freewheel!
I went in yesterday and needed a simple cassette removal from my back wheel. the guy that helped me was great and it only cost a fraction of the headaches it would have caused me.

Thanks, First name removed II

Quick service with very friendly and knowledgeable staff.

The person we talked to at the store spent a few minutes talking to us about the sports gels we were looking at and was very helpful and knowledgeable.

Very organized, friendly, and eager to assist

Great bikes, knowledgeable staff and very friendly service. Love my local Freewheel bike location. Their staff has always been so helpful and I really appreciate their customer service. Thank you

Helpful and informative

Knowledgeable staff.