Customer Testimonials

Friendly informative and knowledgeable. Quick in and out. No pressure. Encouraged to look around and make sure I got what was best for me

Service I got was great. Prices were reasonable. Friendly staff. Employees were wearing face masks.

Convenient location and Great staff

The personal service in buying my bike was fantastic!

Your knowledgeable salespeople.

Good customer service !

Great service. Looked up my purchase so I could buy correct accessory.

Very helpful and knowledgeable with great Trek and Bontrager products.

Knowledgeable and friendly service. Excellent products and pricing. Very helpful and accommodating.

Knowledgeable staff

Very friendly and helpful staff. I was able to get my back tire fixed within 30 min before they closed. Thank you!

Things were explained well and service was great

I have a long history with Freewheel (bought a bike there in 1981) and am happy it's now in my neighborhood (on Penn) . Good, helpful staff.

Awesome staff ... very professional and helpful... They make COVID 19 safety a priority

The customer service was fantastic. We were looking for a new bike for our 7-year-old daughter. After calling to confirm that Freewheel in Richfield had one in stock, we were greeted at the door by Ray. He was knowledgeable, enthusiastic (but not annoying), and best of all spoke directly to my daughter to make sure she was excited and knew everything about her new bike. I was so impressed with the dignity and respect he gave to her. She is thrilled with her new bike and hasn’t stopped smiling since. We will DEFINITELY buy our next bike from Freewheel. Thank you!!

Just had a 1989 Trek 1200 completely serviced and tuned up, and added all kinds of new equipment to it. Turned the entire project around in 1 week, the bike looks amazing and I couldn’t be happier to have it back and riding it again! Big thanks for your work!!

Knowledgeable staff.

Staff was pleasant and knowledgeable.

They were so nice, knowledgeable and helpful! They were super busy, but still took the time with us and helped us find the perfect bike!

The employees are technically savvy, ask good questions to determine what your need is, and make good recommendations.

Great products, but more importantly, outstanding service. Especially during COVID-19.

Tom was great to work with. Very helpful!

Outstanding sales staff and products!

The staff at your store was exceedingly helpful in helping us find bikes that were the perfect fit for the kids. I love the wide variety you had to choose from, even when it’s hard to keep stocked. I appreciate the no pressure approach as well as all the precautions for ensuring everyone is safe during this COVID era. I have already referred you to several friends (including one who then bought a bike at your EP store since that was closer)..thank you for being outstanding!!

Andrew was great in service

Super duper helpful customer service!!

I like the lead mechanic at the Richfield location. Nice guy, super knowledgeable.

I purchased this bike on line. The process was easy, and the communication between myself and the service desk was seamless. Thank you for helping to make my grandson's birthday a memorable day.

Andrew is a marvel. He is THE BEST.

My wife dropped off her timberjack for a honkin’ brake, everyone was super friendly and communicative. The mechanic Aaron that worked on it was awesome and went out of his way to both get the bike done fast and right for what was kind of a weird issue (Incentivize that employee!!). When I got there to pick it up I expected the bill to be double what it was. Overall fantastic experience. Thanks for keeping our wheels in the dirt!!!