Customer Testimonials

People were professional, friendly, and repair work done quickly and for a reasonable price

Professional and knowledgeable

Jamie was extremely knowledgeable and very helpful. I've been away from biking for quite a while. I'm looking forward to support from Freewheel, if and when I need it.

Everyone at the Richfield location was so helpful and friendly. My family has been going to that bike shop for years and we like everyone we have worked with. They took the time with me to fit me for a bike during these chaotic times.

Great products and very nice/helpful staff!

I set up an appointment and was in and out in just over an hour! Tom made sure because I drove up from out of town for a tune-up. I love my Trek Ebike!

Freewheel has done an excellent job maintaining a clean and safe environment. Thank you for continuing to provide quality service during the pandemic.

Very friendly and helpful staff! Workers wearing masks and social distancing.

I like that the staff is very knowledgeable about the products. I like that you at not a big box sporting goods store.

I required a simple repair and he just did it right there on the spot.

Excellent.

Professional and thorough

Right there for me, and knowledgable.

The staff was helpful and explained thoroughly the process of our needed repairs and the approximate worth of our bikes.

Very patient and helpful.

I prefer to shop local businesses. Seeing that I live 8 blocks away, why not.

Great customer service!

Done quickly and great job!

You have a group of great professionals. The products I have today, helped me improve in my cycling skills and enjoyment. I'm very thankful and grateful for have received the help of Tony and Tim. Both amazing professionals. Took the time to explained to me with details all the questions I had.

Knowledgeable friendly sales people.

Andrew was very helpful. Answered my questions. Didn’t pressure for the purchase. Provided useful tips and information for a new mountain biker.

Very helpfull personnel,

Staff are friendly. I always can find what I need.

Nice selection, good service

I like that the service guy was working the sales floor.

The staff was friendly, and they seem to be taking Covid safety precautions, which I appreciate. They ended up not calling me to give a final price/final rundown of what they'd be doing to tune up my bike before they completed the job, so I was surprised when they called to tell me it was finished. When I mentioned my surprise, the employee was apologetic, explained that they're working on their processes, and he gave me a discount on the parts. He offered this without being asked and without me first getting upset, so I greatly appreciated his reaction to the situation. It's a large part of why I'd feel comfortable and happy to go back.

Very knowledgeable and patient with endless questions.

Your staff was amazing! Helpful, friendly! We will recommend to everyone!

I've shopped at this location many times, and have never had less than excellent service here. Their prices are reasonable and they take take great care if their customers.

Everything