Customer Testimonials

Quick service

Friendly staff

Good job following virus safety procedures. Excellent sales services.

We like the bikes. the service was top-of-the-line. By all the employees, but especially Tom.

Friendly and informative.

You stand by your products. I have needed unexpected adjustments on my new Trek bike, which you have cheerfully done at no charge, patiently explaining what is going on. Great customer service!

Helpful information and individualized attention.

Excellent and very knowledgeable service

I like how easy going Jaime n ben were didn’t upsell me on another bike understood my needs for a new bike
Thanks Jaime the bike seat is awesome my butt doesnt hurt after first day out

Thanks again

First name removed

Friendly service. Staff expertise was obvious. My bike came in quickly as stated. Good supply of bike accessories available.

Nice talking to Tom and appreciate the fast and thorough service.

Timely and stayed communications with me every step of the way. Thanks

Staff was great, found a pedal reflector in a random dawer for my Trek bike. I ended up buying an air pump as well.
Thank you!

The service I received was above and beyond what I expected. Everyone was so friendly and patient with me as I tried to make a decision on the bike I was going to purchase. Would recommend this place to anyone.

Friendly, and quick turnaround with repair

I appreciate how mindful Freewheel is of Covid safety.

Max communicated promptly and clearly about what the bike needed and what the expected time and cost would be. Thanks!

First

Excellent customer service, excellent selection of products (of course less so during the pandemic) and friendly staff.

Fantastic staff

Service, service, service! I could not be more satisfied. There were lots of customers in line, but when it was my turn the service tech gave me the attention I needed.

Great salesperson. Would have liked an itemized receipt emailed to me

Staff is knowledgeable and helpful

helpful staff

Excellent experience at the Richfield store. I can’t remember the names of the two guys that helped me but I’ll be back to that store for all my biking needs.

Great service, found what I needed and more.

Great store, active and knowledgeable staff that wants to engage!

The team member who evaluated my bike at check-in did a great job listening to my concerns. He then recommended all the appropriate solutions to those concerns and fully explained each one so I could understand why each service/product was needed.

Very helpful/knowledgeable employees

Always great service, best bike shop in the Cities.