Customer Testimonials

Best bike shop, staff, service around! I came in for a dropper post and walked out with a brand new bike! lol

Friendly staff with suggestions and answers to my questions/needs.

Great service. When Eagan didn't have the bike that I wanted they sent me to Richfield and I was able to get the bike, my husband's bike and then Richfield sent us to Eden Prairie for the bike rack. All stores worked as a team to meet our needs.

Very helpful staff

Knowledgeable friendly staff, great selection of products

Tom, my salesperson did an exceptional job of describing everything I needed to know about my new Trek Bike. Super organized and thoughtful.

I worked in the bike industry for a decade, and am still a proficient mechanic. The guys at freewheel in ep, richfield, Eagan and Bloomington have always been helpful finding parts in stock for me to get done what I needed to get done and help me out with jobs I don’t want to do (taping rims). Theyre also great about helping out with folks I send to them when I can’t find time to do jobs for them. Lots of the guys have been great but especially Andrew In Richfield and Chris in Ep.

Great service and general population products!

Fast friendly knowledgeable

Great products and a terrific, knowledgeable, friendly staff!

Very impressed with sales and service, especially Andrew Chafee. He was extremely helpful guiding me to good decisions in purchasing a new Domane bike. In my opinion, the Richfield Freewheel location is fortunate to have him.

Friendly staff. Knowledgeable about what needs to be done.

Friendly, attentive salespeople!

Excellent customer service

Knowledgeable staff listened to my questions and offered a variety of options to consider.

Always go out of their way to help you. Try their best to get you in and out fast with service.

The staff was friendly, knowledgeable, kind and passionate about helping me to find the right bike and accessories for me, a not quite 4’ 10” Nana, to get back out riding.
Well Done! B Thank you!

Tim at the Richfield store was terrific. Another great experience for me at your store (formally Penn Cycle).

Great service! very reasonable price for service and very thorough.

Friendly, hands on and very knowledgeable. Not trying to “sell” but “inform.” Great group of employees at the Penn location.

Great selection of bikes and knowledgeable staff to answer all my questions. Took their time and helped me choose the correct bike based on features and price. Then came the assembly, it did not take very long at all. Set the seat height and asked about lever positions. Explained warranty, maintenance and even helped load it. I've purchased from Freewheel multiple times always leaving happy with my purchase and thankful for their staff.

Great job

Great friendly, fast service!

Great customer service and knowledge.

Good selection of *quality* bicycle merchandise, reasonable prices for the quality we seek. (“We” being more serious cyclists, who will pay more for high quality.) - thank you

Friendly, knowledgeable and quick service.

45nrth

He took the time to work through and discuss several winter clothing items I'm trying to select. He had both personal experience and experience from customers to add information for my decision making.

Employee was very helpful!

I go to this location when Minnetonka or EP are out of stock so I'm not familiar with their service techs