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Customer Testimonials
Expert staff
Great explanations of bike options- good customer service has been what has make me return 5-6 times for a bike purchase
Bike supply was okay, but knowledge and helpfulness made it great.
Quick fast and easy
GREAT service and extremely helpful, friendly, courteous staff. You folks are definitely a 10!!!
Convenience, good service
Fast and friendly service, competitive prices with really good maintenance warranties. Super kind and knowledgeable people that will help you get the right setup for you.
I love freewheel. It beats the pants off angry catfish. Friendly helpful staff and great deals. Always happy to come here and will continue too. Thanks!
Quick and complete
Friendly service
Friendly fast service and reasonable prices and great hours!
The people who work at Freewhee Bike in Richfield are very knowledgeable and theIr customer service is great!
Friendly and knowledgeable!
Friendly, good social distance practices, doing small projects on the spot is awesome.
Very helpful
The bikes of course
Great guys, no pressure & Interesting to talk with. Made getting a new bike a fun experience!
Easy to work with. Used the chat after hours and got a response email. Had a special order for a new product that wasn’t on the website. The order was placed and I was able to pick it up at my local Freewheel. Great customer service all around!!!
Went and and had my pedals replaced with the Shimano Ultegra the sales person Jamie was very friendly and put on the new pedals and cleats while I waited. Great service and very friendly.
rep was knowledgeable, brought us up to date about new technology in bikes, answered all our questions, spent the time with us we needed, didn't push accessories we didn't need.
Efficient and safe procedures during this coronavirus pandemic
Friendly and fast service
Everyone was very friendly and helpful. Sometimes bike shops are intimidating or elitist and Freewheel was not like that at all.
Quick turn service Sunday May 31st
Had a nice Trek Wahoo! bike available for my granddaughter. It was clean and ready to go when I picked it up.
Very impressed with the service. Great shop.
I brought my bike in with a flat rear tire this week. You fixed it while I waited, and it took just 20 minutes or so. I was a little lucky to hit you when you weren’t very busy, but I appreciate your quick service. Hang in there through this awful COVID summer!
I went to the Eagan store they didn't have what I wanted but Richfield did (10-15 minutes away) so they sent me there. I was treated very well at the Richfield store as well.
Thank you for excellent customer service ! !
They had what I needed.
I had mys son's bike tire repaired while I waited. Excellent service!

Great customer service. Speedy service turnaround. All around great job by freewheel.