Customer Testimonials
Easy to schedule an appointment around my schedule.
Always available , courteous and efficient service
It was quick and friendly service
Nice employees and good service
It was great
I had a great experience at Don Franklin Ford in London, Kentucky. The service department was straightforward and professional—no runaround, no pressure, just clear communication and honest details about my truck. Everything was explained clearly, and I knew exactly what was being done and why. On top of that, the waiting room is surprisingly nice and comfortable, which made the whole visit even better. Solid service all around. I’ll definitely be back
They are all great
Just good service..nice people
Good
Exceptional, friendly and fast service. Sales associate was wonderful to work with and made car buying experience a good one for once.
Always there when I need them
Satisfied with all your people try to help and friendly Prentice Young especially
Everyone was very kind and respectful
Very friendly and great service
Josh was amazing and made me feel right at home. Was a great experience
Harley was a great sales rep to work with!
The service guys knows who I am when I come in, even though I'm only there for routine maintenance.
We really enjoy the 2024 Murano we purchased from MJ at Don Franklin in Lexington. Service department has done a good job in keeping our vehicle serviced and making recommendations when needed. Chris is very knowledgeable and always so friendly. We hope Nissan will keep the 6 cylinder engine in the future of the Murano. It was what sold us in purchasing our second one. It by far out classed the Toyota Highlander 4 cylinder turbo. 👍
Service after the sale seems to be really good. No complaints at all.
Extremely courteous and pricing was good
I find the people who work in the service department very helpful.
Friendly people
The service on my vehicle was very well done. The people are professional and polite.
Helpful salesman very friendly environment
Ease of working with the salesman and the finance manager.
Awsome experience
Personnel, service on time, work done correctly.
Service department personnel were excellent! My service advisor (big guy) was personable, polite, down to earth and very knowledgeable about the “oil consumption” testing process. He alone is the reason I will keep coming back for future services.
The waiting room was clean and accommodating. My wife and I were in and out within an hour! My wife’s vehicle was set up for the 1000 mile reminder to return for the oil checkup. That small detail is very important!
Keep up the great work Don Franklin Somerset
Professionalism. Clean. Reliable. Need to open another dealership in Mt Sterling.
Very satisfied with our salesman and the process to buy a new vehicle.