Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   February 13, 2026 — Rated 10 out of 10 by K.F. Don Franklin London Ford - Service
What do you like about our products and services?

Service is excellent

Report a concern   February 13, 2026 — Rated 10 out of 10 by K.R. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very professional and the service is great.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Randy Hamm Don Franklin Bardstown - Service
What do you like about our products and services?

I'm new in town.actually I'm from indiana.moved here back in November of 25.this was my first time bringing my truck here to don Franklin's dealership.your team is very polite and fast at getting your vehicle in to service.i actually left to go have supper with my sister and her husband and I returned to see truck sitting outside and ready to go.and was totally surprised to see you washed my truck.boy it was dirty.i thank you for a great job well done by your crew.i will be back.thats a promise........randy hamm..

Report a concern   February 13, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Employees and service

Report a concern   February 13, 2026 — Rated 10 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

very good product and service friendly staff

Report a concern   February 13, 2026 — Rated 10 out of 10 by Donna Ransdell Don Franklin Bardstown - Service
What do you like about our products and services?

Their service department is excellent, they go out of their way to help, easy to make appts, not long wait time, super friendly, and of course no one likes to pay for car repairs but Don Franklin auto is very reasonable, and as a woman car issues are troubling but this place is wonderful, very appreciative of their help

Report a concern   February 13, 2026 — Rated 10 out of 10 by Jerry Ray Don Franklin Columbia Nissan Service
What do you like about our products and services?

Great people and quick service

Report a concern   February 13, 2026 — Rated 10 out of 10 by V.M. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Was very efficient. Did all the acquired maintenance in about 30 minutes or less was very friendly and was easy to get an appointment.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Kristin Taylor Don Franklin Somerset KIA Service
What do you like about our products and services?

The guy who helped me gave me great advice and was a huge help. Im not sure of his name, an older gentleman maybe around 50 or so. He checked me in, kept me informed and gave me details of everything I wanted to know.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Suman Pokharel Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The reception employees were very friendly and supportive. I got hassle fee service and my vehicle was timely serviced and delivered. The employee started text communication as soon as I left my car for the service. That also helped me to communicate and share my problems with the employees. Overall, I am very have with the employees and throw service provided.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Dana Mink Don Franklin Somerset KIA Service
What do you like about our products and services?

Travis the service advisor was too notch! Kept me informed through every step. Very professional and polite

Report a concern   February 13, 2026 — Rated 10 out of 10 by Christopher Burton Don Franklin Auto
What do you like about our products and services?

Honestly I haven’t ran into anything that I don’t like, everything is great for me

Report a concern   February 13, 2026 — Rated 10 out of 10 by H.K. Don Franklin Auto
What do you like about our products and services?

All good

Report a concern   February 13, 2026 — Rated 10 out of 10 by Eric Collision Don Franklin Bardstown - Service
What do you like about our products and services?

Quick & efficient!

Report a concern   February 13, 2026 — Rated 10 out of 10 by M.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

GREAT Service department employees are very knowledgeable and very nice 👍

Report a concern   February 13, 2026 — Rated 10 out of 10 by C.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

The staff, especially Tony, is always very helpful and kind. I am always well taken care of. After Nissan agreed to buy back my vehicle, the only reason I decided to stay with Nissan was because of the service staff.

Report a concern   February 13, 2026 — Rated 10 out of 10 by T.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Employees were courteous and friendly and on time. The location is convenient for us. Waiting area clean and neat.

Report a concern   February 13, 2026 — Rated 10 out of 10 by R.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

It was done quickly and efficiently

Report a concern   February 13, 2026 — Rated 10 out of 10 by R.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good service and easy scheduling

Report a concern   February 13, 2026 — Rated 10 out of 10 by S.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Quick professional and very efficient

Report a concern   February 13, 2026 — Rated 10 out of 10 by T.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

Everything is done in a timely manner.

Report a concern   February 13, 2026 — Rated 10 out of 10 by S.D. Don Franklin Monticello Service
What do you like about our products and services?

Excellent service

Report a concern   February 13, 2026 — Rated 10 out of 10 by Jeff Griffith Don Franklin Somerset GM Service Department
What do you like about our products and services?

You have fair price for service I have done and always quick

Report a concern   February 13, 2026 — Rated 10 out of 10 by D.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The prices are good. Your work real quickly.

Report a concern   February 13, 2026 — Rated 10 out of 10 by Cheryl Couch Don Franklin Somerset KIA Service
What do you like about our products and services?

Being able to wait at dealership

Report a concern   February 13, 2026 — Rated 10 out of 10 by W.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service very professional and through

Report a concern   February 13, 2026 — Rated 10 out of 10 by May Newby Don Franklin Auto
What do you like about our products and services?

So far I like the job that they did on my car putting my clutch in changing my oil the service man was real nice and answered my questions

Report a concern   February 13, 2026 — Rated 10 out of 10 by C.K. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

They are quick to answer any questions and work around your schedule amazingly.

Report a concern   February 13, 2026 — Rated 10 out of 10 by P.D. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Your service department has always helped me in a timely and professional manner.

Report a concern   February 13, 2026 — Rated 10 out of 10 by L.R. Don Franklin Columbia Nissan Service
What do you like about our products and services?

Quick, easy to schedule service.


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