Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 3, 2025 — Rated 10 out of 10 by Brennan Smith Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Eric McDonald always goes above and beyond. He has made not only the car buying, but the car owning experience more than I ever thought it could be. He even takes time out of his busy day to say hello and ask how I’ve been every time I bring my car in for service. He truly makes it feel like you’re more than just a customer, you’re a member of the Don Franklin family.

Report a concern   December 3, 2025 — Rated 9 out of 10 by A.V. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very Good

Report a concern   December 3, 2025 — Rated 10 out of 10 by G.G. Don Franklin Ford - Service
What do you like about our products and services?

The new facility is beautiful. The drive up service lane and driving inside before having to get out in the cold was very much appreciated. Wonderful touch there. Waiting area is much nicer too. The service staff were very nice and professional. I was a little concerned with my Ford F-150 as I had purchased it used elsewhere and sincerely appreciated the service staff’s and the technician’s attention to detail. Seems my truck is in outstanding mechanical condition with only the rear brakes being something I’ll need to take care of in the near future.
Thanks to everyone

Report a concern   December 3, 2025 — Rated 10 out of 10 by Stephanie Lee Don Franklin Campbellsville Service Department
What do you like about our products and services?

Wonderful experience and friend staff!

Report a concern   December 3, 2025 — Rated 10 out of 10 by Samuel Pottinger lll Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Easy deal. Stole one from Louisville. A little more time going over the features might have helped but all in all very good.

Report a concern   December 3, 2025 — Rated 10 out of 10 by E.N. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Working with Kanon on a purchase and really appreciate the personalized, no pressure approach.

Report a concern   December 3, 2025 — Rated 10 out of 10 by Jim Jones Don Franklin Campbellsville Service Department
What do you like about our products and services?

You always help me i love Chevy trucks and you have always been fair with me

Report a concern   December 3, 2025 — Rated 10 out of 10 by J.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quck

Report a concern   December 3, 2025 — Rated 10 out of 10 by A.R. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

Communication during my wait time by the staff.

Report a concern   December 3, 2025 — Rated 10 out of 10 by R.B. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Excellent service

Report a concern   December 3, 2025 — Rated 9 out of 10 by A.J. Don Franklin Bardstown - Service
What do you like about our products and services?

People are very nice and courteous. I wish you had later hours for service or open on Saturday. It is hard to get in during normal business hours.

Report a concern   December 3, 2025 — Rated 9 out of 10 by K.S. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Close and convenient

Report a concern   December 3, 2025 — Rated 9 out of 10 by J.E. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Efficient

Report a concern   December 3, 2025 — Rated 10 out of 10 by Joan Knopp Don Franklin Ford - Service
What do you like about our products and services?

I like the service. Staff is always friendly and helpful. I especially liked that I was able to get my oil change the same day I stopped to make an appointment. Their service is priced less than the quick oil change places. Their new facilities are nice.

Report a concern   December 3, 2025 — Rated 10 out of 10 by C.T. Don Franklin Somerset GM Service Department
What do you like about our products and services?

The service people are extremely helpful and remember us when we come in.

Report a concern   December 3, 2025 — Rated 10 out of 10 by John Engle Don Franklin Somerset GM Service Department
What do you like about our products and services?

Nice people , Benny really takes good care of me

Report a concern   December 3, 2025 — Rated 10 out of 10 by P.F. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Everyone is always so nice and will to help you

Report a concern   December 3, 2025 — Rated 10 out of 10 by D.K. Don Franklin KIA Bowling Green Service
What do you like about our products and services?

The products are high quality. I always receive great service by very friendly and helpful associates.

Report a concern   December 3, 2025 — Rated 10 out of 10 by Benny Mendoza Don Franklin Ford - Service
What do you like about our products and services?

Everything was great

Report a concern   December 3, 2025 — Rated 10 out of 10 by John Hornback Don Franklin Somerset KIA Service
What do you like about our products and services?

Fast and friendly always clean and willingly to work on your time.

Report a concern   December 3, 2025 — Rated 10 out of 10 by R.B. Don Franklin Somerset KIA Service
What do you like about our products and services?

I think it's great products and very nice people. Overall, I think it's awesome.

Report a concern   December 3, 2025 — Rated 10 out of 10 by Tiffany Miller Don Franklin Russell Springs Service
What do you like about our products and services?

Very nice people

Report a concern   December 3, 2025 — Rated 10 out of 10 by Kenneth Spencer Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Your service team is first class. They could not be any nicer and are so patient with my questions.

Report a concern   December 3, 2025 — Rated 10 out of 10 by T.P. Don Franklin Glasgow Service Department
What do you like about our products and services?

It is quick service and everyone is always friendly

Report a concern   December 3, 2025 — Rated 10 out of 10 by C.O. Don Franklin Russell Springs Service
What do you like about our products and services?

Friendly, fast , and goid work

Report a concern   December 3, 2025 — Rated 10 out of 10 by Angie Thomas Don Franklin Somerset KIA Service
What do you like about our products and services?

Very well to work with and got my car in quickly. Everyone staff member was exceptional.

Report a concern   December 3, 2025 — Rated 10 out of 10 by S.C. Don Franklin Glasgow Service Department
What do you like about our products and services?

Nice friendly customer service. Kendyll Laws was very good and efficient in getting my rim ordered the very next day. I told her my urgency and she took care of me and got me back on the road very quickly. I would highly recommend her!!!

Report a concern   December 3, 2025 — Rated 10 out of 10 by K.K. Don Franklin London Ford - Service
What do you like about our products and services?

Always quick and friendly service. Always explain what sevices are needed and overall conditions of vehicle. I know next oil change i may need brakes. So I am not blindsided by upcoming needs. Nice to know ahead of time just in case. Super nice staff.

Report a concern   December 3, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The service reps are great.

Report a concern   December 3, 2025 — Rated 10 out of 10 by R.P. Don Franklin Somerset GM Service Department
What do you like about our products and services?

I enjoy the Buick brand


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