Customer Testimonials
Just one of these people that uses the dealership for oil changes due to warranty records.
I loved that the Don Franklin (London Ky location) got me in for an oil change the same day I called!!! I had been going to the Somerset location and it was going to be a week to get an oil change! I live in London, so it makes sense to go to London location for service and I was very pleased!!!
It’s quality
I am always treated so well at Don Franklin. The prices are fair, the service is quick, and I trust them!
Ford makes a quality product. The guys and gals are always willing to help.
Eric McDonald always goes above and beyond. He has made not only the car buying, but the car owning experience more than I ever thought it could be. He even takes time out of his busy day to say hello and ask how I’ve been every time I bring my car in for service. He truly makes it feel like you’re more than just a customer, you’re a member of the Don Franklin family.
Very Good
The new facility is beautiful. The drive up service lane and driving inside before having to get out in the cold was very much appreciated. Wonderful touch there. Waiting area is much nicer too. The service staff were very nice and professional. I was a little concerned with my Ford F-150 as I had purchased it used elsewhere and sincerely appreciated the service staff’s and the technician’s attention to detail. Seems my truck is in outstanding mechanical condition with only the rear brakes being something I’ll need to take care of in the near future.
Thanks to everyone
Wonderful experience and friend staff!
Easy deal. Stole one from Louisville. A little more time going over the features might have helped but all in all very good.
Working with Kanon on a purchase and really appreciate the personalized, no pressure approach.
You always help me i love Chevy trucks and you have always been fair with me
Quck
Communication during my wait time by the staff.
Excellent service
People are very nice and courteous. I wish you had later hours for service or open on Saturday. It is hard to get in during normal business hours.
Close and convenient
Efficient
I like the service. Staff is always friendly and helpful. I especially liked that I was able to get my oil change the same day I stopped to make an appointment. Their service is priced less than the quick oil change places. Their new facilities are nice.
The service people are extremely helpful and remember us when we come in.
Nice people , Benny really takes good care of me
Everyone is always so nice and will to help you
The products are high quality. I always receive great service by very friendly and helpful associates.
Everything was great
Fast and friendly always clean and willingly to work on your time.
I think it's great products and very nice people. Overall, I think it's awesome.
Very nice people
Your service team is first class. They could not be any nicer and are so patient with my questions.
It is quick service and everyone is always friendly
Attention to customer needs. Friendly.