Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   December 9, 2025 — Rated 10 out of 10 by W.H. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Good

Report a concern   December 9, 2025 — Rated 10 out of 10 by D.B. Don Franklin Auto
What do you like about our products and services?

They worked with my schedule to get me in so I could get the oil change.

Report a concern   December 9, 2025 — Rated 10 out of 10 by N.P. Don Franklin Somerset KIA Service
What do you like about our products and services?

I like the service I receive always friendly

Report a concern   December 9, 2025 — Rated 10 out of 10 by C.T. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Courteous staff

Report a concern   December 9, 2025 — Rated 9 out of 10 by B.J. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I’ve been satisfied with my services

Report a concern   December 9, 2025 — Rated 10 out of 10 by R.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast in and out answered some questions and was very knowledgeable

Report a concern   December 9, 2025 — Rated 10 out of 10 by K.S. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Best maintenance in town

Report a concern   December 9, 2025 — Rated 10 out of 10 by G.H. Don Franklin Somerset GM Service Department
What do you like about our products and services?

No problem or hassle. Took in my truck and coupon and left very satisfied. I will return for further service as needed.

Report a concern   December 9, 2025 — Rated 10 out of 10 by Teresa Fugate Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

On time and efficient

Report a concern   December 9, 2025 — Rated 10 out of 10 by V.T. Don Franklin Lincoln Elizabethtown Sales Department
What do you like about our products and services?

Amazing vehicle and outstanding staff

Report a concern   December 9, 2025 — Rated 10 out of 10 by J.B. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Their service is exceptional and I love my Fords

Report a concern   December 9, 2025 — Rated 10 out of 10 by S.E. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

I like the free oil change program
Everyone was very accommodating, helping the process of purchasing a truck

Report a concern   December 9, 2025 — Rated 10 out of 10 by Kathy Maust Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very speedy process. No pressure.

Report a concern   December 9, 2025 — Rated 10 out of 10 by P.F. Don Franklin Glasgow Sales Department
What do you like about our products and services?

Great dealership and now has Bailey Gibson where my family has purchased 30+ vehicles

Report a concern   December 9, 2025 — Rated 10 out of 10 by M.P. Don Franklin Somerset GM- Unsold Showroom Visit
What do you like about our products and services?

Great deal.

Report a concern   December 9, 2025 — Rated 10 out of 10 by C.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They were friendly and helped me get a good vehicle and worked with my credit.

Report a concern   December 9, 2025 — Rated 10 out of 10 by B.W. Don Franklin Columbia Ford Sales Department
What do you like about our products and services?

Great customer service

Report a concern   December 9, 2025 — Rated 9 out of 10 by Teddy Mullins Don Franklin Somerset GM Service Department
What do you like about our products and services?

Honesty..😊

Report a concern   December 8, 2025 — Rated 10 out of 10 by F.T. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It was nice and fast and I was able to wait in the waiting room while I waited for my car to get done. They were all nice.

Report a concern   December 8, 2025 — Rated 10 out of 10 by H.D. Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

How nice all employees are

Report a concern   December 7, 2025 — Rated 10 out of 10 by P.G. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Everything I always wanted in a car thanks so much

Report a concern   December 7, 2025 — Rated 10 out of 10 by Sharon Miller Don Franklin Monticello Service
What do you like about our products and services?

Demonstrate true service- trying to help people when they need it !

Report a concern   December 7, 2025 — Rated 10 out of 10 by Paula A.C.E. Compressor Parts & Serv Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

This is my 2nd Genesis and have been to different dealers for sales and service. Your sales and service team are hands down the best

Report a concern   December 7, 2025 — Rated 10 out of 10 by Anastasia Adkins Don Franklin Auto
What do you like about our products and services?

Staff is always friendly and willing to help with any questions I have.

Report a concern   December 6, 2025 — Rated 10 out of 10 by K.K. Don Franklin Campbellsville Sales Department
What do you like about our products and services?

I went to test drive a vehicle and ended up going home with something not even on my radar.

The sales guy (John Marcos) was very good and stepped outside the range of what I was looking at and suggwsted something because he listened and picked up on what I was looking for. He was down to earth, not pushy and overall just a sweet kid. Everyone else I encountered at the dealership were wonderful too. You can tell they really want to do what it takes to make their customers happy.

Looking for a new car has always been a stressful task and my last car I purchased and kept for 10 years took me over a year to find, and I was no where near as happy with it as I already am with this vehicle. This was the 4th vehicle I looked at (3rd at your location) and I knew it was what I wanted thr same day with the help of your team. Thank you to the team. I was very pleased with the whole process, now I hope the car is just as amazing as I hope and I will definately be back when it is time to get another vehicle for me or my family.

Report a concern   December 6, 2025 — Rated 10 out of 10 by K.D. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

I love my Hyundai suvs, they work for my son and I, along with the size I need to run my business. They are reliable, and I know I have a great dealership to go to when I do have any problems.

Report a concern   December 6, 2025 — Rated 10 out of 10 by S.W. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Great customer service! Ben Luddeke is always easy to deal with and goes above and beyond to make the entire process as easy as possible! He is very knowledgeable and is always willing to answer any questions when needed!

Report a concern   December 6, 2025 — Rated 10 out of 10 by F.B. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Your products are quality merchandise. Your services are right on point.

Report a concern   December 6, 2025 — Rated 10 out of 10 by Macauley Minton Don Franklin Somerset GM Service Department
What do you like about our products and services?

They have always been courteous and went out of their way to solve any vehicle issues that I have had in a timely manner

Report a concern   December 6, 2025 — Rated 10 out of 10 by A.W. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Friendly staff and they explain what needs to be done. My last four automobiles have been with you. Thank you for your service !

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