based on 2362 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything!!!
Every one was so kind and personable… from the concierge front desk to the recovery area!
Efficient and friendly
The entire staff was friendly, efficient and took excellent care of me during my surgery.
Took forever to get pain under control, and nurse was rude in my opinion
Every single member of your team was excellent. They were professional and efficient, explaining things clearly at each step.
Everything went very smoothly from check in to the actual procedure to the check out.
Not crowded. Prompt and efficient
Very clean, personable, helpful. I liked that they answered all my questions. I appreciated the card in my take home package signed by everyone whowas on my care team. I loved how easy the check in was and that they were able to take 50% up front because I am 99% positive I’ve met my out of pocket. I was just really impressed with the cleanliness and the snacks and lunch coupon they gave my husband. I was just really impressed with the pager system and the way they kept my husband informed. Only thing I would change was the parking situation. It was extremely crowded parking lot. Very full.
No sincere care was given. Nurses did not listen to me as the patient.
Friendly employees, I have no words to say but everyone is nice from the front desk to nursing staff. I would definitely choose and come back here!;) thanks for all the care. Merry Christmas and Happy new year.
Everyone is so nice and professional from the ladies at the check in desk to the wonderful nurses in pre-op, the nurses and doctors in the OR, to the post opp care I could not have asked for better.
Professional at all levels… medical, administrative
Extremely happy with staff during delivery , I had to admit all of sudden, doctor and staff were quick with process as my water got broke. Happy that delivery went well
Your fast and your staff.is friendly.and.knowledgeable
1) updating hospital equipment and sheets. Several of our sheets were ripped and not just a minor rip but huge rips. The beds cushions are old, they feel like rocks and the leg stool while I was delivering was not stable and I almost hurt myself. The cafeteria food should extend hours to 6am-8pm to to accommodate breast feeding moms
All the hospital staff was very professional and friendly. My process from beginning to end was excellent. They made my procedure less anxious and it was done in no time.
Nice facility and courteous staff
Your entire staff from Receptionists to Nursing staff are professional, kind, courteous, and simply wonderful! Truly an exceptional experience.
We enjoyed every part of the facility and the people
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Excellent experience all around.
Great service
Your excellent care by the staff; Your excellent knowedge by the doctors. Facility, always clean and nice.
Clean, bright facility, and staff seemed friendly and helpful.
Polite staff
Service was professional yet made me feel welcome and safe. I was able to go into surgery with confidence in my care.
Medical care is exceptional.
From the beginning the admin that checked us in were kind and attentive, our nurses in labor and delivery made us feel so comfortable and well informed. The nursery team is amazing, and delivery felt comfortable and casual. We were lucky not to have complications, but the team was attentive and available had anything gone wrong. Our post partum team took the best care of us. My nurses handled me with care immediately following delivery and were so encouraging during my recovery. We are so lucky to be able to deliver at Baylor Scott and White.
Everything was on time and the people were friendly, courteous and caring