based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Promptness
The nursing staff was amazing. Very patient and kind.
Very professional, friendly, no waiting.
Customer service exceeded my expectations
I had a very good experience with all aspects of my visit. The receptionist was very pleasant, and the registration process was smooth and easy. My nurse, Amy, was very attentive, as was the case with all of the medical staff that I interacted with.
Everyone was very caring!
They did an amazing job at Baylor Scott & White in Frisco, TX. We will only come back to this hospital because of the outstanding customer service by everyone.
Staff was caring, attentive and communicative.
It’s a good service
Friendliness of the staff.
Timely and professional teams/ Care was top notch and Dr Collins was great.
It’s not a vacation but when you have surgery you want people that are kind compassionate and competent. Someone that can get an IV in without it being ordeal. People that lower the anxiety level. The people at Baylor Frisco did this and I am very grateful.
Pre op til discharge there was somebody attending to me
Everyone was extremely pleasant
Very knowledgeable, courteous and professional staff and doctors.
Nurses were caring and attentive. The on call physician was every professional and considerate.
Everyone was so nice and helpful!
All personnel. Promptness. Open on a Saturday. Dr. Beckman’s team.
Caring, friendly & great care!
EVERYONE was very pleasant, polite, helpful and professional. The facility was nice, clean and a great experience.
fast and efficient.
Positive experience from start to end:
Making the appointment
Clear instructions
Comfortable waiting area that felt less like a cold hospital and more like my living room
Check-in
Care given by nurses prior to procedure
Care given by Doctor before, during and after the procedure
Thank you for your service!
Staff is wonderful. Great to have a nursery to help moms recover. Wonderful place to bring life to this world.
everything from the love and care to every help and service.have delivered two babies there will 100 percent say i have no complains
Thank you for all the support and kindness during my recovery.
Great services. Nice people. Prompt support.
I appreciate structure and facilities at Baylor Scott & White Medical Center - Frisco
The nursing staff was phenomenal every step of the way during my outpatient procedure! The front desk staff that got me checked in was excellent as well.
Staff was great and very pleasant!
It's flu season and there was no easily visible hand sanitizer.
Staff made me feel very hurried.
Returned to post op room after a colonoscopy soaked in liquid stool that no one had bothered to clean up. Staff had a difficult time finding supplies to clean me and did not offer any help.