based on 8589 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was quick, we were well informed of the process, tests, results, and after care. At each step we were thoroughly briefed on what is going on.
Everyone there is friendly and supportive. They take good care.
Dr. Powell
Very quick response from doctors and nurses.
Promptness
While I have an overall positive experience with Baylor Scott & White Frisco (rated 10/10), I feel compelled to address a concerning encounter I had with Dr. Vangala, the pediatrician who cared for my newborn son during our hospital stay.
I gave birth on February 2, 2025, at BSW Frisco. Throughout my pregnancy, my OBGYN, Dr. Catherine Holt (10/10), recommended that I continue my prescribed SSRI medication, which I have been taking for anxiety for 15 years. Dr. Holt informed me about the potential transient effects this medication might have on my newborn, which I had previously experienced with my first child. When my son was born, Dr. Holt observed his jitteriness and reassured me that this was a side effect of the SSRI.
However, when Dr. Vangala provided care for my son in the days following his birth, he informed me that the jitteriness was "not a normal side effect of the medication" and insisted on running tests "for drugs." This comment took me by surprise and left me deeply distressed. It felt accusatory, and I immediately became emotional after he left the room. Not only did I feel like a negligent mother for not identifying something was "wrong" with my newborn, but I was also falsely and hurtfully accused of drug use. I have never used illicit drugs in any form. I am a dedicated and responsible parent, particularly in the care of my children.
The comment made by Dr. Vangala was unprofessional, lacked empathy, and was particularly inappropriate given the vulnerability of being a postpartum mother. I would have appreciated a more respectful and compassionate approach—one that involved a clear explanation of the protocols for evaluating potential causes of my son's symptoms. Had Dr. Vangala taken a moment to review my medical history, perhaps consulted with my OBGYN, or simply engaged in a brief conversation with me, it would have been immediately clear that I am not a drug user. In fact, I delivered my baby without an epidural and declined hydrocodone following delivery, further demonstrating my commitment to my health and well-being.
After this interaction, I was visibly upset, and the managing nurse, provided much-needed comfort and reassurance. However, when I inquired with the pediatric nurses further about the tests being conducted on my son, I was met with uncertainty from the nursing staff, who were either unable or unwilling to provide clear information about exactly what was being tested for. This left me feeling uncomfortable and stigmatized for the remainder of my hospital stay, knowing I was being viewed as a potential drug user without any basis.
This unfortunate experience has left a lasting impact on me, and my son’s birth story will forever be marred by this traumatic encounter. I sincerely hope that the hospital and its staff take this feedback to heart and provide future patients with the respect, understanding, and empathy they deserve, particularly during such a vulnerable time.
N/A
Excellent care
First Time Visit Ever..
Awesome! Really appreciate the services rendered to our 93 year old mother! The gentle care that was given along with the hospitality showed to us, two of her daughters that came with her. Cannot be more grateful for how all of us were treated. This is the services use to getting from Baylor Scott & White and you all did not disappoint.
You never provided me with an invoice itemizing my charges, and now my FSA provider is questioning my claim. It's not available via the app, so I called the hospital just now, only to be sent to voice mail. Highly inefficient!
Friendly and efficient !!!
Everyone was amazing, from check in . The nurse in pre op was great very caring.
We walked in to the legacy hospital and it was beautiful, felt like a library vibe. Met the nurse and she was bubbly and super friendly, made me feel comfortable and even made me laugh several times. Met the doctor (Dr sai) and he was awesome. I hate hospitals, but I must say, it was the best experience I could have ever hoped for.
Great staff. Fast efficient service.
Very efficient services, pleasant staff, comfortable surroundings.
It was best decision i have take by choosing this hospital my OB Heena Khan is very supportive and she is available when i need and i was very thank full to Karen Nurse for my labor with out she i can not even imagine how it could be and paediatric kumar service for my new born every experience was good and all are very supportive.
Have a satellite radiology in Plano
nurse always bruises me badly can’t get needle in and other nurses have to try, and trouble with anestheologist.
My procedure was timely and the staff were great.
The Emergency Room staff was very prompt, friendly and professional. The testing was conducted quickly and we were kept informed as the process continued.... Thank you to the staff and Doctor....
Those attending me were thoughtful, careful to take time in explaining procedures, and made sure I understood the diagnosis. Also, things were handled in a timely manner.
The nurses was top tier !!
All receptionists, nurses, physicians and assistants are excellent. I was well taken care of!
Every single person treated me with dignity and respect.
Everything
Nurse in the ER room was really a bad mouth. Robert
My wife was struggling with pain and clearly told its hard to find the vein for IV and need to be little careful. Since the delivery and postpartum team already made her hand bruised.
He replied saying, we are ER team and u wont believe how easy we make it and the very next moment he took more than 3 attempts and failed and then used some machine that shows veins. We are ok with it but he then said u might be having streptococcus issue and u can die if not diagnosed and later when he took urine sample, before he sent to ER he said its UTI which is not when tested.
ER team or a doctor should build positivity but his words made my wife cry for next 5 days till we got our blood culture results
The entire delivery team was great and I woill be recommending all future mamas to this hospital
Everyone is very friendly and professional. The atmosphere is clean and welcoming.
Everyone was great, polite and courteous, the surgery went well and very happy with the results.
Friendly and professional staff from the receptionists to nurses and doctors.
I liked each doctor who will be involved in my operation came by to talk to me and answered questions.
Post-op process was easy and nurses were very attentive.
Surgery itself went well, and the pain was not severe.
communication from the surgery room to my family was prompt and informative.