based on 8306 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the staff was very friendly and helpful
The name “Baylor Scott and White’ is not affiliated with my Primary Care doctor, and thus there doesn’t appear to be there is any connection once you start check in. This is very confusing.
Very nice facility. Easy checkin and staff was great. Tanner and Reba were great nurses and very efficient in getting me prepared for my procedure. I didn’t get the name of the checkout nurse but she was great as well.
Staff did a great of making me comfortable, during the whole visit. They qere very attentive and got me in and out very quickly.
Personal and efficient those that I came in contact with, and seem to be a caring staff.
Quick
Friendliness, clean and easy to check in and out for outpatient needs.
Your staff is remarkable! Treated us with such kindness and compassion. Thank you to all.
Very professional very attentive
The staff
Very courteous staff and high quality of care.
Fabulous staff! Loved nurses ushering patients to preop.
Excellent service and care
waiting time is not too long.
Staff were very helpful.
I was released from the hospital I was having difficult breathing and the doctor said there wasn't a long specialist in the hospital so that let me go that was nothing y'all can do for me so I left out to the hospital on Tuesday December 31st still sick and had to go to another emergency room to get taken care of I think the doctor was very unprofessional and did not do what she supposed to do to help me with my health problem
Very friendly staff. Concerned about my wellbeing.
The hospital lobby is like that of a luxury hotel, complete with a roaring fireplace on a cold morning. The check-in was streamlined, even at 5am. The Registered Nurse, named Kevin, who took me back for surgery and went over my health history, was very kind and pleasant. The Anesthesiologist was very attentive and pleasant. The staff was considerate of my pickup procedure, since friends came to get me after surgery. I feel honored to have been able to have my surgical procedure at Baylor Scott & White in Frisco and highly recommend that hospital.
Delivery and Postpartum care are excellent
The kindness , the love and care for your patients and the attention to detail and conscientiousness. in a nutshell, everything from top to bottom.
Quick and efficient
From Susan that wheeled me to my room and all the staff and Dr. Kara I was made very comfortable and taken care of while I was being treated. The diagnosis was fast and I was administered medications that relieved my discomfort quicker than I expected. Thank you Baylor Scott and White hospital for everything.
You have an excellent and caring staff. Everybody, from cleaning staff to Doctors are just amazing!
The front office staff was so welcoming, my nurse Ernest, was so pleasant and understanding of my pain and my doctor took the time to explain everything.
Very friendly and comforting!
It felt very rushed. I felt like I was inconveniencing them by being there. Only good thing is that it was the only place that saw me on a Sunday that was covered by my insurance but I felt like the doctor didn’t even look at me. He finished the exam before I was able to sit up straight. It’s Tuesday now and I still feel like crap.
All staff were polite, caring, great communicators, efficient. thorough explanation. Low wait time.
Always pleasant professional personnel. Never have any problems and is my preferred hospital/day surgery center.
well organized check in. Staff is friendly and helpful. Medical personnel took time to explain all aspects of the procedure.
Excellent communication & efficient processes
Prompt and thorough