based on 8306 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything from the LDR to postpartum care. Everyone treated me and my baby so well that i felt very ease at pain. Also taught me so many things about the postpartum care and also how to care for my newborn baby. Very grateful for the entire team.
I was completely satisfied with every aspect of my experience. The staff demonstrated exceptional attentiveness, patience, and kindness, thoroughly addressing all my questions and concerns. Their professionalism and genuine care were outstanding. This facility provided the highest level of care, and I felt genuinely valued as a patient. I will enthusiastically recommend Baylor Scott & White Frisco to my friends and family.
Employees
The registration employees were not patient focused. The employee started to take my information but was suddenly distracted by another employee coffee and started a conversation with that employee. It was the oddest interaction I’ve ever had. I was trying to get checked in for surgery and a latte type was so much more important.
Thankfully the nurse who got me ready for surgery was attentive, made sure I understood what he was doing and what to expect. The anesthesiologist was also professional and explained what was to happen and expectations during surgery.
My surgeon was great but I had already gotten many referrals from friends about him.
This may not be someone’s fault but I was not improved and went to ER about 30 hours later.
I don’t blame clinic.
Everything was excellent
BS&W has EXCEPTIONAL “customer service” training for everyone. The way that BS&W staff like Angela at the ER front desk constantly explain the process and next steps is very helpful for a person facing a health crisis.
Your nurses and staff were so kind and made me feel very cared for. Your food was also very good!
Every single person was so kind!!!
Everyone that took care of me and my baby were so caring and helpful. I never once felt like I needed to advocate for my decisions because everyone was so respectful. All the nurses that saw me were my cheer squad and I would highly recommend this hospital.
Very courteous, multiple pre-appointment reminders and defined processes and great follow up!
Friendly staff.
Fast and friendly
The staff are so friendly.
Everything went well
Very quick and professional
Quick, competent care given by knowledgeable staff
We were very satisfied with our entire stay here at Baylor. Every aspect was perfect. My L&D, postpartum, and nursery nurses/staff were amazing!
Always professional care and the wait is never long.
Very quick, efficient, and great care
It was very prompt and supportive. The staff were very pleasant and exceptionally helpful. Thank you very much. I even got a follow up phone call to check how I was feeling. Highly recommended!
Very professional yet friendly comfortable feel ..Dr Rogness saved my life at Thanksgiving .. Name removed
Very efficient, friendly and organized.
Fast and very professional service.
No waiting.
I truly appreciate the excellent care provided by the staff at Baylor Scott & White. They were not only attentive and professional, but also took the time to answer all my questions, making me feel well-informed and comfortable throughout my experience.
Friendly and fast service.
The individuals working were very concerned about my comfort.
Staff was amazing
Everybody was great during my visit