Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8306 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Perfect! Loving and caring.

Report a concern   January 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Hands down one of the absolute best staff you could EVER imagine. From the time we walked in until we left, it was an amazing experience. Imagine the best place (regardless of business or industry) and multiply it by 10. Its like the service you normally get from Chick-fil-a but on steroids!
Natalie - registration
Dr. Arai - Head of ER
Dr. Mendelson - Doctor
Tony - RN
These people are CLASS acts!
You would have to search the 🌎 multiple times to find a place that has better staffing!

Report a concern   January 20, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

Another horrible ER doctor experience. I told myself I would never come back after the first bad experience, but did so against my better judgment. Dr. David Mendelson is callous, uncaring and rude. I don’t understand why you hire doctors with horrible reviews found online. He kept denying a physical condition I had that was an obvious protrusion on my left side (I have photos), including pain and all he offered, reluctantly was a CT scan instead of an MRI. He related it all to my back pain and sent me home with steroids and pain medicine which is what I had already been taking (this was his decision before he asked if I wanted the scan - I had to insist that the nurse send him in before discharge so that I could find out what was going on). So unprofessional and in a rush just to get me out of there. I had been seeing a highly successful and respected chiropractor for my back issues, and he said I’d be better off seeing a witch doctor or a Hindu priest among other crass remarks.
He does not deserve to work at your fine hospital.

Report a concern   January 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Dr. Robert Taylor is the BEST

The staff are the best

Report a concern   January 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every thing ran smoothly.

Report a concern   January 20, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very fast and efficient. No wait.

Report a concern   January 20, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Every thing was perfect

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient and courteous staff. No excess waiting.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses Nicole, Ann, Dnae, Lisa, were excellent

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Doctor Burleson and all his staff. The hospital if very nice and very clean. They are caring and efficient at the same time which is rare these days.
We are grateful for them all.

Only thing to make better is that the day/night before surgery they told us each that someone would call from the surgery center to check on our prep process and see if we had any questions or issues. Each time with both of our surgeries "No one" called."
We really could have used advise each time.

Please review it really would have helped

Report a concern   January 19, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I am happy with the service I rec'c.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Courtesy and caring

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficient, professional, friendly

Report a concern   January 19, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt and efficient.

Report a concern   January 19, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I hate having to repeat my medical information to multiple parties. This process should be once and done.

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everybody was warm, friendly and very professional

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Your separate cubicles for outpatients. Staff always good

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, compassionate and caring

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was awsome experience with this hospital and doctors and nurse staff are very very helpfull and friendly top recommend hospital

Report a concern   January 19, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and caring staff. Wonderful facility.

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professionalism service results everything

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Very pleased with care given at ER. Second time to use your ER and it's now our first choice.

Report a concern   January 18, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Registration at the front desk was fast and efficient. I was taken back to the prep area quickly and my prep started. The nurses were all very nice and helpful and kept me posted about my surgery and kept things moving.

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Customer service the doctors, how everyone is so nice and caring. Cleanliness of the facility.

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Caring, knowledgeable and attentive staff that made me feel comfortable and happy with my labor and delivery experience.

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Your staff people in your nurses made me feel very comfortable during the entire visit by the tender care they help me to relaxed during the whole process and procedure. They were kind and and supported my needs as they became a parent.

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Well stated with excellent nursing.Efficient and accommodating.

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses, doctors, anesthesiologist, everything!

Report a concern   January 18, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

It’s all ways easy to get into see the Dr. I feel I am getting the best care possible. Everyone from check in to seeing the doctor is very nice and caring. Would and do go there before I would go anywhere else.

Report a concern   January 17, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

so professional and personable


Privacy Policy