based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alll involved were courteous, attentive and appeared knowledgeable. After diagnosis, instructions given to treat were concise and very informative.. Have already recommended to friends
All of the stuff was great except the E.R room doctor Arai , David A. He was rude and arrogant, didn’t give an intelligible explanation about my condition.
Everything very nice people
The medical staff and admitting personnel is very friendly and makes the process more comfortable and easy.
Nurse are nice
Friendly and helpful staff. Explained what was going to happen.
Fantastic staff, competent, kind and attentive. Quick response in triage providing care.
Everyone at Baylor Scott and White - Frisco were so very friendly and caring that I felt very secure in their care. Tanner, Rachel, Rebecca, Jacky, Sharon, and the doctors and operating room staff put me at ease. I knew I was in good hands and didn't have to worry about a thing.
I would definitely recommend that anyone who needs a hospital procedure, of any kind, consider the Baylor Scott and White Hospital in Frisco. It is one of the best.
Friendly, attentive, clean facility and timely procedure. Great job to all!
Excellent staff and Customer Service.
The black ER overnight nurse was rude and not caring…She had an attitude when I first arrived and wasn’t helpful while being treated. She didn’t properly test me as I had to go to another hospital and was later diagnosed differently. The ER overnight doctor didn’t properly check me he I will be disputing the bill with my insurance. Y’all playing with peoples health and charged all those
Our appointment for surgery was 2:00, we got in at 6. Too long to sit after no food, anticipation.
Would have liked to have had mor information on discharge than just the 2 pages I received.
Like what medications were given to Mr. Name removed in recovery for pain. Also the procedures that were done to him.
Everyone from admissions to the nurses that prepare you for your procedure Especially Kevin and Inga are totally professional and extremely comforting. Dr Burleson has my highest respect he has great bed side presence. He is my favorite. Highly recommended the total Colonoscopy procedure.
Nice facility, efficient check-in, everything was on-time.
Kind people, good doctor
The nurses at the hospital are truly outstanding. We had some hiccups in the beginning, but in postpartum, we never had trouble getting help from a nurse whether it’s nursery, mom or lactation.
This hospital did an excellent job. Everything from pre-op care to post-op care was excellent. The nurses were attentive and kind. The staff really cares about patient care.
The front desk staff were extremely kind and efficient.
I was in and out in about an hour for a pretty bad laceration.
Nice, clean up to date facility and THE best nursing staff ever! FROM INITIAL WORKUP TO RECOVERY ROOM—great nurses!
Anesthesiologists are consistent and awesome too. My surgery was later in the day and he called to say I could eat/drink that morning—this was huge for me.
Nearly perfect set up.
Everyone was very attentive and so no ce.
Staff was all wonderful. Facility is clean and well maintained.
Quick , convenient and everyone was friendly and easy to speak with. The staff was very helpful and polite.
Everyone was friendly and helpful
Everyone is always accommodating and helpful. The only thing missing is a great gift shop.
The team who served me was so kind and communicative. I am so grateful! Ana, Becca, and many others.
Fast service hardly any wait time. Physician fast evaluation and treatment.
I did not receive a follow up call from anyone regarding the surgery I had on 1/28.
So helpful so friendly so kind. From the moment I walked in I felt seen and taken care of. Very appreciative of Dr Arai and RN Shanna.