Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8307 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 29, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so kind and helpful!

Report a concern   May 29, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

You are thorough and efficient, friendly, and timely. Very good experience.

Report a concern   May 28, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

...

Report a concern   May 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

You are my go to for all of my urgent care needs! I love that it’s always clean and smells fresh. The front desk associate is always super friendly, knowledgeable and quick! The wait to see someone is never long and they are personable but they get you in and out! I will only go to this urgent care when I’m in need of urgent services!

Report a concern   May 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quiet and attentive

Report a concern   May 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Went to the emergency clinic for my mother's possible broken foot. Xray confirmed the break. Excellent advice and care received from Dr. Dryden, RN Zenia, and the whole team present during the day of Sunday, May 25, 2025, from checkin to checkout. From this visit, I was able to schedule my mother immediately to see an orthopedic specialist. Thank you!

Report a concern   May 27, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I like Erica my therapist and the program she designed for me. The huge room is attractive with the windows down one side. It is immaculately clean. The reception desk clerk smiles at me when I come in. It is a big, busy room filled with dozens of hard working patients and therapists helping them

Julia Last name removed

Report a concern   May 27, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Endoscopy procedure room cluttered.
Technician said tasteless joke not appreciated

Report a concern   May 27, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

You have terrible service and nurses. I gave birth to my daughter in 2024. Everything was fine in your hospital, but this year, when I came to you for surgery, it was just a complete horror, and after the surgery there was one Asian nurse, she doesn't even know the basics of culture. For the money you charge, we drill and the workers should have done the appropriate

Report a concern   May 26, 2025 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I don't think there is enough room to tell you how unhappy I am with my experience at this hosp. !st I was waiting to check in.

Report a concern   May 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

For my childbirth, I felt incredibly supported and cared for by the staff, especially the nurses! I was well cared for and listened f

Report a concern   May 26, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It’s so clean and physician and unpowered very nice as their knowledge was greatest

Report a concern   May 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy in and easy out.

Report a concern   May 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

They took great care of me.

Report a concern   May 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff. Very informative. Cares for patients concerns. We’re very attentive at all times.

Report a concern   May 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was very friendly personable and relatable!

Report a concern   May 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Personalized service. No rush care

Report a concern   May 25, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is professional and friendly. Appointments run timely. I feel safe in this hospital.

Report a concern   May 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great

Report a concern   May 24, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I came in after a motor vehicle accident. That was pretty significant. My car was totaled and I I was diagnosed with a concussion. No single assessment was made other than a CT scan and questions asked. No neurological exams or anything. I was told to go home and rest and then treated as if I was drug seeking. I would not return to this place any reason nor recommend a family or friend or enemy

Report a concern   May 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very upbeat personnel, knowledgeable, kept me and my wife informed through every step.

Report a concern   May 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and definitely eased my nerves.

Report a concern   May 24, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone there are very nice ,friendly and answered questions on top of everything too good service.

Report a concern   May 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional services from check-in to checkout.

Report a concern   May 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff! Felt cared for an well taken care of by everyone.

Report a concern   May 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The people

Report a concern   May 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything ! I liked all the staff courtesy, very kind and professional.
Hospital net and clean.

Report a concern   May 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great employee

Report a concern   May 23, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was on time and friendly service

Report a concern   May 23, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Nothing


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