based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The friendly staff and doctors. Everyone seems to care about your pain and discomfort. I would highly recommend Baylor Scott White ER and hospital.
Dr Stowers and his team are the best! I would recommend over and over again!
Staff
I loved my nurses!
The labor & delivery nurses were exceptional. Nurse Dawn was absolutely delightful and knowledgeable. The doctor who did my exam upon arrival was very kind as this was my first delivery and I was not unsure what to expect.
I arrived at 7:30 AM and did not proceed with my procedure until after 9 AM. I would like to emphasize that the overall experience was exceptionally positive. The staff members exhibited a high level of professionalism and attentiveness, consistently offering assistance with a courteous demeanor. Their vigilant nature ensured that my requirements were addressed in a timely manner. What was particularly commendable was their outstanding bedside manner; they approached each interaction with genuine warmth and compassion, which significantly contributed to my comfort during the visit.
Compassionate and professional
Me sitaron 7:15 am y salí alas 12 pm seme iso un poco larga mi estancia ai
Everything.
Although it’s definitely no fun to find yourself in a hospital emergency room, I cannot say enough wonderful things about my experience. I went in feeling very ill and everyone I interacted with showed such care and concern. From the reception to the nurse to the ER physician to the radiology staff, everyone was top notch. My issues were quickly tested and diagnosed and treatment began immediately upon diagnosis. A day later I feel like a different person. I hope I never need the ER again but if I do (or if anyone I know does), this is where I’ll go. They are the best!
Literally everyone was SO KIND and SO PROFESSIONAL from the minute I walked in the door to when I left with the exception of one person. The intake ladies were phenomenal and fast! Triage(2 ladies that had their grove down and executed my assessment perfectly)was just as fast, thorough and very kind. Paul was my nurse and was beyond nurse of the year! Seriously give that man a raise!!! He educated me(he didn’t know I was a nurse lol) perfectly and even involved my 16 year old daughter in my care who is my emergency contact. He’s an inspiration to patients and nurses alike! Thank you Paul!! The only concern I have is with Dr. Kara, her bedside manner was professional and kind. My issue was before she started examining me, she didn’t tell me that she was going to press firmly where my 15/10 pain was. She should have said hey I’m going to assess your abdomen now and I have to examine it by touch so it might be uncomfortable. Nope! She just started pressing hard!!!!! Additionally after she aggravated my painful area(appendix) she then wanted me to lean forward to listen to my lung but instead of voicing that she took 2 fingers and just started pushing my shoulder forward until it hurt enough and I figured out what she wanted me to do. Unacceptable. If I would have been in my right senses and not in so much pain I would have given her a piece of my mind. Dr Kara also never said “hey do you want something for pain” instead she ordered zofran and Pepcid. I didn’t complain because I didn’t go for pain meds, I went to make sure I didn’t have a blockage. I walked out of the er still in pain which was never addressed. Looking back, she should have offered once her non-narc intervention didn’t work, I would have declined because I’m hard headed. She did not tamper my visit there though honestly because the rest of your rockstar staff are diamonds in my eyes!!!! Kudos to that team!!!!
Quick in and out. Nice staff
Everyone is nice. Helpful doctors, nurses are all great
Most friendly and professional staff i have had the pleasure to encounter at any hospital or medical clinic. Even within the BSW system.
Everyone was awesome and the facility was awesome
The cost was way too expensive. I can't believe the cost AFTER insurance. It's outrageous.
Every thing went well
Great experience checking in. Rachel was my nurse pre op and Kevin post. Both were excellent. My anesthesiologist was outstanding. 10 out of 10 all around.
I feel like the nurses and the doctor really paid attention to me and were very kind. Even though I came really late at night and they had a busy night they really showed me a lot of compassion as I had a lot of anxiety being there. Thank you
Professional, curtious and fast.
The staff is kind and the wait is very minimal.
Everyone is nice
Very professional and caring! I was very well treated with kindness and respect. Thank you.
The entire Baylor Frisco team was so in sync with each other, thus creating a very high level of efficiency from start to finish.
I am a planner and a systems person, so I value environments where I see other systems flowing smoothly.
I was also very impressed with how nice and kind everyone was to me, as well as, the other patients.
Everyone was very helpful and polite, I was helped in a timely manner.
Knowledgeable personnel, friendly, and courteous. Have been several times and feel it is an excellent er.
Attentive and detailed
Very professional
Everyone I encountered was personable, friendly, yet also very experienced, efficient, and professional. My daughter had surgery at BSW Plano a week before, and we experienced the same compassionate and professional care there. I'm quite impressed with BSW.
The nursing staff was exceptional.
The hospital was great and all of my needs were meet beyond my expectations.