based on 8306 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everybody was so nice and professional we got in and we got out and it was a really great experience for having to go to an ER.
Everyone was kind. When having a surgery this is so helpful.
Staff was friendly and kind
the facility is very clean, and the employees there are very knowledgeable.
Nice facility, kind and professional staff, great cafeteria food.
Very professional attention to the details but they don’t skimp on kindness. Thanks!
Friendly, easy registration. Friendly and competent staff, including nurses and doctors.
Great service!
Clean facility people were very nice Easy parking overall very nice
Professional care givers.
From start to finish, everyone at the hospital was attentive, courteous and respectful. 5+ stars!!
Friendly staff and clean facility
Got us in quickly and identified the problem
Friendly, kind, good humored, explain things thoroughly, answered all of my questions clearly, calming
The professionalism of the team.
Everybody there is wonderful
Friendly, efficient, professional, caring, knowledgeable staff/doctors
Everything at the pharmacy and patient services WITHOUT THE EXCEPTION OF GIOVANNI IN THE FRONT OF THE HOSPITAL. HE IS RUDE AND GRUMPY. HE CALLED THE POLICE AND THEN LIED ABOUT MY PARKING. HE NEEDS A JOB THAT IS NOT THE FIRST PERSON YOU SEE AS A REPRESENTATIVE OF THE HOSPITAL!!!
Fast efficient, friendly
All the staff and nurses were great! They took great care of me!
I rely on the integrated medical records in the BSW app. Every Baylor doc & hospital I have used has access to my info. You guys are NOT connected. I had to regurgitate my info every step of the way. It makes for an inferior & frustrating experience. This is very important to ensure medical data is accurate & doesn't rely on what can be a faulty patient memory.
Very attentive staff, all good demeanor and friendly.
Great customer service
Everyone was very friendly and professional
There is a stability on the staff there. They know us when we come in. The records are there so that we don't have to go through a "first time" experience of filling out voluminous forms. The doctors are stable, also. We've been there enough that we know them. Usually, the wait time is very short.
Staff was attentive and food was great!
I loved the patient centered approach to care. No wait time…front desk, triage nurse, treating nurse to doctor were all on point and patient with me throughout the entire time. I love it there!
The whole process, from begining to end. Everyone involved were very pleasent, it made me feel confident.
The check in process was horrible I was sent to three different agents and I had to repeat all the information over and over. It was very unorganized. I was waiting in the lobby and the nurse station called my cell phone asking when would I be getting there. The main reason I wouldn’t recommend was I have an allergy to morphine and I told every person I spoke to when I finally made it to the room the nurse put a band on my arm that said no allergies. That really scared me. The people were nice enough just too many mistakes during the check in process. The only thing I can say to correct it is pay closer attention.
Everyone was so kind and explained everything very well before and after my surgery