based on 2416 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The patients are cared for very well and the information provided is very helpful to manage new mons who they leave hospital
The care was good and the staff (nurses) were efficient and empathetic.
The Doctor was very aloof. Sun-standard bedside manner. I was seen for the second time for what I felt was a blood clot in my right calf. This is the exact same place I previously had a blood clot.
But when asked after a 2nd negative ultrasound, the Doctor says, “Well it’s not dangerous. I’m just an ER Doctor.”
He said he would refer me to an Orthopedic Specialist. I inquired that I thought the specialties were more specialized more these days.
He said, basically, your calf is a muscle, right? I felt that this was condescending. As well, I feel it would have been more appropriate to refer me to a Vascular Specialist. Thank You.
Every one that I encountered were very helpful and knowledgeable. Awesome environment..
Everything was perfect and everyone was super helpful and nice. Thank you for all the support and help. Rebecca is one of the nicest people I’ve ever met.
The staff at BSW (Urgent Care and ER) were beyond helpful and nice. Names in order seen:
Tony
Gale
Natalie
Dr David Arai
The quality of care could be more consistent across the staff and departments. For example, Varshana, Wendy, Uzi in L&D were wonderful. I couldn’t have had a better triage and admission experience. Amy in L&D was phenomenal. She was extremely attentive, compassionate, patient, kind, and took the time to ensure I understood the care I was receiving AND why. She made sure not only that I was comfortable and my needs were met, but she also checked in on my family constantly. If I could have Amy as a nurse every time I came to L&D, I would. I’m so grateful for her and how she treated me.
The transition to postpartum was smooth and seamless. Brittany was also a great nurse to have. She too was patient and caring, but most satisfying was that she was personable & relatable. She was extremely kind and attentive. Ashleigh was very sweet, but oftentimes she had others performing her vitals resulting in premature frequency causing unnecessary interruptions in the night. The rest of the postpartum team were kind, and I’m sure they are good nurses from a technical standpoint; however, their bedside manner was either non-existent or offensive. Offensive in that the information was given in a condescending manner or left us feeling like we’re were being talked at.
Ana with the nursery was like Amy; absolutely amazing. She was very gentle with our son and you can tell she loves her career. She ensured we understood the care being provided to our son, why, and even provided historical information for treatment being given. All results from tests and vitals were communicated She always checked on me despite me not being her patient. Ana could take care of my son any day. Joyce with the nursery could not have been any more disappointing and underwhelming. She was almost authoritative in her communication instead of asking or reviewing the birth plan. Additionally, I had to continuously ask for the results of my son’s vitals. She never explained what she was doing. She’s not someone who could care for my son.
All the service people were very courteous and professional.
Very good
How efficient and caring the nurses were in pre-op and post-op.
Comfortable waiting area. Easy check in. Friendly staff.
“The service was good. Everyone was helpful and quick.
Amazing staff
Every one is very professional. Liked the service.
Everyone was friendly, caring and helpful
Careful attention to infections for one thing.Continuous support for their patients and rooms were big and clean.Personell was very polite.
Beautiful hospital. Large waiting area. Check in was quick and easy. Service was prompt.
Their hospitality and waiting time not long.
All nurses were very caring and kind. I love the fact that your hospital still has a nursery with separate staff to help with the baby. I had an emergency situation after my delivery and I would not be able to tend to my newborn 100%.
Friendly people, clean environment, they did everything on the time they said it was going to take. Keep my family involved in all the process.
Very helpful staff and quick procedure.
It was friendly and fast. Very nice staff and doctors
I haven’t received any results on my email or via portal and wasn’t given all of the recommendations from or doctors I was old I would be five
I had a cholecystectomy yesterday Baylor Scott and White Frisco.
Lots of praise to all the staff from Michael that checked me in. The care from the nurses: Amy
spent the most processing time was efficient, compassionate, and well trained.
Cassandra great, smart, caring OR nurse. Crystal PACU RN considerate and experienced. Rebecca very professional making sure I was ready to be discharged.
Dr Whitaker the Anesthesia MD went over and above asking my history,
explaining the details of his part during my surgery. I never had a Anesthesia Dr.
so willing assure me. Dr. Lam D. Le, the surgeon during my pre-op office visit answered all our questions and with a confident manner, again yesterday he assured me and my family that he was the right choice.
This is my third experience at Baylor Frisco and you all didn't disappoint.
Look out other Baylor Hospitals, Frisco gives the best efficient care of all the Baylor Hospitals
I have experienced.
The staff
The entire staff was very professional and had great bed-side manners. They communicated everything with me in a timely manner. Every step of the way from registration to when we left was great.
I feel like I received more care and information from Dr. Lee & RN Adam than I did the entirety of my hospital stay at the Dallas VA last week.
Best service ever!! Please keep up the good work.
Everyone I worked with was very friendly and professional.
This was the best service EVER. We are from LA, and truly believe that we wouldn’t have received the level of care that we received here. Will be coming back for my next baby. From the nurses, doctors, janitors, nursery, lactation specialists, security… everyone was so friendly and kind. Never felt like a rushed conversation. Left feeling confident and informed about being a first time parent. 5 stars! Loved it!