based on 2371 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff
You treat people like human beings not animals and the doctors seem to know what they're doing and care about their patients, which is more than I can say about any other Baylor Scott White hospital that I've been in
I have gastritis, hiatal hernia, colitis, etc. and needed an antibiotic that would be less strong on the stomach and the Dr. gave me antibiotics that worsen colitis symptoms and is not advised for those with gastric problems. He lied and said, "Clindamycin is known to be easier on the stomach." Idiot.
Attentiveness and kindness.
Medical staff was amazing! Specifically Heather in Labor and Delivery, Lesley in Nursery and Inge and Kim in Postpartum!!
Food was delicious and hot! The lady who took meal orders and delivered was the sweetest!
Everyone was so polite friendly and caring!
Thank you all for taking such great care of Skyler and I!!
Everyone was exceptionally informative and caring.
My visit went very smoothly and fast.
The people were very nice and the service was great..
Everyone was pleasant, easy checkin, no masks!
Quick
Every staff member that I had any interactions with was nothing short of professional and amazing ! From the security guard to all the labor and delivery staff to the postpartum crew including Lesley. Everyone was amazing and my experience was top tier ! Thank you so much for making sure my daughter and I received the top tier care that was given.
The nurses and doctor knew what to do to help me. They were very polite and helpful. The registration lady was very nice.
Quick service
Everything is well organized and well maintained ☺️
Caring
Efficient. Not long of a wait. Calling to get info so I didn’t have long to check in. Courteous.
The staff is professional and friendly and the facility is comfortable and attractive.
Very quick, informative and nice
Very attentive and compassionate service all around
Great customer service! Friendly staff!
Everything about our stay with BSWF was amazing! Everyone is so friendly and knowledgeable. Thanks so much for making my labor awesome.
You guys trying to make people feel comfortable.
Na
Very friendly and accommodating
Excellent preparation and communication for the patient.
Friendly and fast
Knowledgeable staff and excellent client service.
Very professional. Very quick service. Took care of an ER situation in a quick matter.
Everything. They are very attentive and professional.
The staff
Everyone was amazing. I was in a lot of pain when I arrived and everyone took care care of me and made it a priority to make me comfortable. From the front desk staff to Tony(RN) to Dr. Lee that all jumped right in to make sure my discomfort was limited. David who took me to CT was awesome as well. I will always refer anyone friends or family to your hospital.