based on 1636 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My surgeon and nurses were the absolute best!!!
Professional, caring, and skilled.
Prompt attention. Listen well. Very quick at finding and working toward getting you well.
I wish I could’ve given a higher rating. But some rotten apples made this one of the worst hospital experiences ever. The postpartum night nurse Christina and the accompanying nursery nurse at night (don’t remember her name)- were one of the worst ever staff I’ve come across. I pity the hospital that chooses to not only hire but also continue employing such pathetic staff. The nursery nurse (assigned to me immediately after the birth of my newborn on Dec 1) literally plopped my newborn on my body and left storming and grumbling that she doesn’t know how to help with latching. The lactation specialist can help but then she didn’t even bother to explain. Christina was summoned and she made a statement that I’m supposed to learn how to nurse as there won’t be any support available once I get home. How can you hire such dumb and apathetic staff?!! Was Christina expecting that a mother who just went through 32 hours of induction, followed by a c section- to learn breastfeeding in 2 rounds immediately after delivery? The nursery nurse plopped my newborn not once but twice! The only difference being that the 1st time she did, she managed to send a lactation specialist across. If any hospital continues to hire such unprofessional staff in the postpartum care department, that too as a NURSE- then I definitely feel that such a hospital is apathetic toward the patients. Such bad treatment should be dealt with a lot of seriousness. In fact, I’d go as far as saying that the NP license for such employees should be revoked or canceled or suspended! You can’t have such people working in the industry. I really admired the hard work and dedication with which all the other nurses and staff worked at this same hospital. Labor, delivery and postpartum can be an extremely exhausting journey both mentally and physically. You definitely cannot have such people surround your patients in this critical time of their journey. They’ve worked too hard to have a baby to end up being mistreated by some unprofessional and entitled staff!! Please take this seriously and take some action. I’m hopeful, you will. Thank you to the rest of the hospital staff and specialists for helping me through this journey.
Staff was friendly, provided excellent care
Good service.
Dr wasn’t giving up until he had a diagnosis, which saved my life. Everyone was attentive, kind, and made sure I was comfortable.
Baylor Frisco was a great experience, all the personnel from the front desk to the nurses and doctors were fantastic. I would certainly recommend this hospital to any one
quite speedy; very professional & caring.
Everything went very smoothly. All the personnel I came into contact with from the front desk personnel to the medical personnel were very efficient, upbeat and helpful.
Great experience
Friendly, efficient, and capable
nice, clean facility.
good, capable, friendly people
Process to register was easy. Facility nice with friendly staff.
The overall experience was fantastic. Some of the lactation consultants came across as a bit condescending which was why I didn't give a full 10.
I really enjoyed the attention given by nurses specially in labor and delivery. Secondly, I loved the size of the hospital and that made it cozy.
Very personal, attentive and caring.
Friendly staff and the care they give is wonderful.
From the compassionate ER staff on 11/25 and then my procedure on 12/2. Everyone I came in contact with was very patient, informative and took great care of me. The lobby where the family waits for procedures/surgeries is so cozy and comfortable. Very efficient.
Also, thank you for such a clean hospital.
Nice staff and nurses
The friendliness and professionalism of your staff is superb!
This was my first time there and will definitely be back. Everyone was so incredibly nice and helpful. Your entire staff is amazing.
Everyone was kind and attentive.
Very polite and professional staff. They explain everything about the process and make you feel very comfortable.
Very knowledgeable staff, very personable, and professional.
Efficient timely great staff
Severe eye infection
Fast, friendly and professional.
Fast service, reliable and close to my house.. very friendly and people oriented
I had a great experience. Pre op nurse, Post op Nurse Summer, OR nurse all treated me w care and compassion.