based on 8351 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
very friendly
The nurses made my stay and experience bring my new baby girl here very stress free and easy.
Friendly and helpful
Took good care of me
great outpatient surgery experience! all of the nurses, doctors, and people i interacted with were so kind.
It was great experience and all the nurses were very helpful and they took care of my baby and me very well
Quick
Everything went well.
Every single person I encountered from front desk registration to the nurses to the anesthesiologist to my doctor was kind, caring, compassionate and professional. I really appreciate everyone. Anyone who needs to come to this hospital is lucky to be taken care of by such nice people.
Staff was great. Procedure was done on time.
I don’t even know where to begin! This is our second time delivering at Baylor Scott and White in Frisco and both times have been top notch.
The nurse, Bethany, in Labor & Delivery made the delivery process so easy and comforting. She was very knowledgeable, professional, & compassionate and had all the right tricks up her sleeves to help move the process along. She was even willing to stay past her shift to ensure that she gets to meet our baby! She’s the perfect person for the job!
Nurse Yesenia in L&D was also amazing. She stepped right in as soon as the baby was born. She was very gentle, enduring, & comforting. She took great care of us during the transition from L&D to Postpartum.
In postpartum, all the nurses (Linda, Olivia, Tammy) were amazing, Knowledgeable, caring, friendly, and so much more. These ladies are professional and execute their job very well! They made sure that I was fully prepared and had a good understanding of the recovery process when I transitioned home. They made my stay very comfortable and I cannot thank them enough.
Lastly, the nursery nurses, Christina and Renea, were just as amazing. They were quick to address questions that I had with my newborn and were on top of feeding schedules! I appreciate the fact that they allowed me to sleep for a hours while our newborn was in their care.
I would highly recommend Baylor! Service was great, staff are top notch, very clean rooms, & has everything that a mother would need to be comfortable with the delivery process.
Thank you to all the staff involved in this process.
The staff are all so kind and caring.
We love baylor Frisco! All 6 babies born there with dr holt! The nurses and staff are amazing. Beautiful hospital. We did encounter one issue my husband wanted to make sure and mention, 1 star for food service staff (im guessing they were very understaffed) first day for lunch my husband waited over 2 hours for his lunch and had to call twice and nurse call once 😳 i had good experience with food service staff in post partum though.
From the lactation consultant (Latoya and Winnie were fantastic) to the nursery nurses (Misi) and postpartum nurse (Jennie), we were blown away at how thoughful, considerate, helpful, and kind the staff were during our stay. I feel much more comfortable as a new mother with the tips from the nurses and am so grateful we chose to have our baby at Baylor Frisco.
This was my 6th colonoscopy in my life (my father died very young from colon cancer so this tends to create a little anxiety for me each time I have one). This was by far my best experience. Everyone was so pleasant. Each person took time to explain what they were doing and why. Keep it up. Hard to find this type of care and compassion nowadays. Thanks!
Attention to patient needs.
It is very thorough, very efficient, and very caring and compassionate. Extremely so. I have never felt insignificant, I have always gotten excellent care there.
Close to home & very efficient.
I was in a room quickly and everyone was kind. It's scary to have to go to the ER but they made the experience much better.
Nice people, professional
Everyone was very attentive and kind.
Service and all the staffs were great. It was smooth delivery and we felt like home during the hospital stay.
Yes
The staff was so incredibly nice!
All of the nurses and doctors were so warm and lovely during our stay!
Every staff member I interacted with was great!!
Friendly. Good location. Attentive staff. Great nurses. My doctors.
Everyone was very pleasant and attentive.
Facilities were clean.
Only recommendation would be to have "warm" blankets!!
The staff was nice and it was quick
I’ll tell my family and friends who are planning to visit this place.