What our patients think of us!

The speed and quality, I felt like I was being properly treated and diagnosed

Friendly and helpful staff, particularly Pre-op nurse Amy who was wonderful in preparing me for surgery.

They were very friendly and helpful. We were in and out within 1-1/2 hours. Got all my questions answered. Very pleased with everyone.

Everyone is very pleasant and willing to help.

Everything was great

Very nice ER. Short wait time. Friendly staff. Doctor was very attentive and explained what was going on.

Everyone was so considerate. I couldn’t have asked for any better service.

Very friendly staff and making sure everyone is comfortable.

Everyone was very quick, friendly and knowledgeable.

Easy check in, excellent customer service. On time with very little wait from check in to pre op to procedure to post op to check out.

I went to the ER after a serious car accident. the nursing and imaging staff were incredible, but the dr was stand off ish and dismissive. i complained of blurred vision,headaches, and severe neck and rib pain, but the dr offered no physical exams. only the imaging. there was nothing said of whether there was a concussion or not. i woke up with a huge bruise on my rib, but the dr wouldn't know bc he didn't even look at my stomach except through the imaging tests. when asked about pain management, i was told to simply take advil and tylenol for a bruised rib. which, once again,he didn't even know about. he said he did not want to give me any mind-altering substances, as though he had some unprecedented reason to think i would abuse them. ibuprofen as prescribed is not a mind altering substance, but it is much stronger than anything i would be able to find OTC and it was never even offered

All of the staff that we encountered were so warm and friendly ‼️ Everyone was personable and eager to assist in any way needed. My husband and daughter went to the cafeteria to eat and their food was delicious ‼️Honestly that is the most beautiful hospital I’ve ever been in.. The lovely Juliet balconies over looking the waiting area were exquisite ❤️❤️ Thank you for such a wonderful experience .

It seemed like a well oiled machine. I was only there for approximately 20 minutes total.

Treated as if I was family! From the moment I walked in the door until my departure the team treated me with kindness, respect and care! Highly recommend Baylor Scott & White Medical Center-Frisco!!!

Professional, personal and compassionate

Place was clean and they where really concern about my health.

Friendly and attentive staff, clean area. Great care.

Nurses and Doctors were awesome!

My single most positive impression is the overall culture of every person I had the pleasure to encounter. From the front desk staff, nursing staff, lab and imaging staff: All Patient Centered.
This is a very big deal.

Compared with the Plano facility, which is "covid centric" and makes patients feel like they are cattle in some sort of controlled laboratory experiment being monitored for compliance with "rules".

The Frisco facility feels like a very pleasant, "I care about you" visit to a resort for healing and health.

All of the staff was professional and caring. Clean facility.

Friendly professional staff. Took care of both myself and wife while here in Frisco TX. Thank you

The nurses and Lactation consultants were PHENOMENAL!!!!

good

Clean environment, short wait time. Professional service.

Everyone was so nice and took their time to help and listen.

Friendly and efficient. Angela at the front desk. My nurse Diane. David who took me for my ct scan and the doctor, Adibi, were all wonderful.

Professionalism and high quality of care.

Great caregivers!

Food
Timely nursing visits

I had a great experience. Pre op nurse, Post op Nurse Summer, OR nurse all treated me w care and compassion.