based on 1637 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was so helpful and nice. Efficient from check in to checking out.
Very organized at every step.
Staff is very professional and efficient.
Hospitality and food is delicious.
During Pre-certification the representative was insistent that I pay the full estimate or would not be able to maintain schedule for the procedure. I paid $1,497 in advance as requested only to find out that my insurance paid in full, and I owed nothing out of pocket. I also found out that BSW Frisco Medical Center does their own billing and not part of the BSW Central DFW billing. As a result, I had to call the business office who is not calling me back about getting my overpayment refunded. I paid via my Flexible Spending account who is also demanding me to reimburse the account because the EOB shows it was not a valid payment. I will most likely avoid using this facility in the future to avoid such a situation again. The actual service was excellent, but so is BSW of Plano which I have never had issues with being billed in advance of a procedure.
No wait, friendly and attentive staff. Doctor and nurse had nice bedside manners. Was in and out in a few hours and felt cared for. Thank you!
While I was at the facility, I was treated professionally. However, on my original surgery date, I felt that there was a breakdown in the communication from the hospital and my doctors office.
That morning, we received a call 30 minutes before my scheduled arrival time alerting us that there’s a power issue at the hospital and my surgery was temporarily delayed and/or cancelled and to wait for another call back. After about an hour and a half we received another call alerting us that some doctors are resuming their surgeries but are running behind and others are cancelling. That as long as I hadn’t eaten anything, we were still able to move forward with the procedure.
As we were walking out the door, I received another call alerting us that, in fact, my doctor had cancelled all of his appointments for that day. In which, I then ate breakfast since my surgery had been cancelled.
20 minutes later, we received another call from the hospital telling me to come in for my surgery. Not only was I experiencing the stress of going into surgery but now I was also dealing with the disappointment that now we had to reschedule the operation for another date and the time and energy I have to then reschedule for work.
I was very dissatisfied with the level of miscommunication as it had a stressful impact on my life.
Also, when I spoke with the payment department, prior to my operation, I was told that I had to pay in full; otherwise it would go to collections. I felt that she was aggressive and threatening when we had that conversation.
I called once again and got another person on the line; they said that it was incorrect information and I can setup a payment plan.
Excellent patient care
Profesional and friendly staff
Excellent, dedicated and friendly staff and doctors!
The staff
Check in was easy and they were super friendly!
Friendly staff, great care and clean and nice rooms.
For a surgical procedure, this was an excellent experience from start to finish. Friendly efficient and thoroughly professional throughout. Every person performed their roles brilliantly. If I need to have surgery here again, I would eagerly look forward to it rather than see it as an ordeal to endure.
The facility was amazing, and the staff was even better! Everyone we encountered was the friendliest, most professional person we have ever encountered at a facility. They treat the patient with the upmost respect and are truly caring. They also keep family members informed every step of the way. I will try to use this establishment for every health care need - thanks so much!
Caring staff
I had a great experience at Baylor ER. I received prompt care and everyone was outstanding from the ladies at the check in, to the nurse, doctor and radiologist. Everyone was kind and I received exceptional care.
The service and the care taken for my needs.
Very organized and efficient
Very professional very organized
The staff was very professional and courteous.
Everyone was very friendly, efficient and competent in my care.
Knowledgeable, professional and friendly.
Friendly
My experience at BSW was exceptional from the registration through my surgery. It felt like I was in a mountain lodge, with very professional customer service. I cannot say enough good things about the people and the care and courtesy I received throughout the whole process.
Job Well Done!!!
The staff was so kind and very professional. I was well taken care of!
I appreciate how kind, efficient and patient everyone is from check-in to the actual physician. Yall are the best ever and consider me your word of mouth marketer! Thank you for all you do!
Professionalism, kindness, friendliness
Everyone was friendly and on the ball
Fast and professional
People were cheerful and pleasant