based on 2522 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything! The registration staff was so friendly and welcoming. Shawna, Beth and Nicole were excellent to work with. The pre-op nurse, Amy, was phenomenal. She answered all of my questions before they could be asked. The Phase 2 nurse, Kelcie, was amazing and thorough. I can't wait to get my EOB because I know this top notch business office has my best interest in mind.
Everyone was so patient and kind! They were very professional, and took care of everything!
My procedure was done by Dr. Keelen!
Before he started, he met with me and ask me questions as to where my pain was located!
He listened, and was never in a hurry! He had so many other people that needed him, just like I did. He was so kind, patient and compassionate with me, and acknowledged my pain! I have been to several pain management doctors, but I have never had anyone that even compared to Dr. Keelen!
He has an excellent staff, even in the operating room and I felt completely relaxed! The anesthesiologist had a great sense of humor! Needless to say I was relaxed and laughing before l had any sedation! I am normally scared to death, and my blood pressure is sky high!
Not with this group!
I had a choice of where I wanted to go for the procedure and I chose Baylor Frisco!
I have always had excellent treatment at this hospital and I didn’t want to go anywhere else!
Thank you Dr. Keelen for your kindness and perseverance! Thank you for the wonderful staff that helped me through my pain and procedure!
I appreciate all of you❤️
Name removed
Everything about the service was perfect. From admitting in the midnight with me having serious contractions to nurses promptly addressing every concern and be on their feet. Entire experience was splending as I was able to deliver a healthy baby.
Friendly and knowledgeable staff!
Everyone was very friendly. The nursing staff was extremely efficient ... easiest IV I have ever had! Everything was quick and as easy as possible.
I’m in good hands when I need Baylor S. And White
Too much repetitive and unnecessary information gathering
The staff is very friendly and polite.
The facility is spotlessly clean.
I feel safe
Knowledgeable
Professional
Friendly
The ER needs to be equipped with better staff and equipment. The minimal testing and information provided are disappointing. I always thought an ER is a life-saving place, but based on my experience, The Baylor Scott & White ER has displaced the excellent doctors and staff from other locations
Doctor walked out of room while I was speaking with her. She was going to give me an iv of Keflex & I told her I was allergic to it & she & also the nurse kept telling me that when I was there in 2021 I went home with RX Keflex. I told her that was not true & as I was asking her to check the records of 2021 she walked out of the room & I did not see her again. The nurse kept telling me he checked & that I was given Keflex in 2021. I also told him that was not correct as I am allergic to Keflex or anything with penicillin in it I had a UTI & had to desperately go to the potty & due to the extreme dizziness I had could not go alone. The nurse finally took me & said he would wait outside the door. He did not. He went back to my room A kind gentleman walked with me back to the room. They finally prescribed Macrabid & I left the ER. On the way home the nurse called my cell & told me he had checked & that I was correct that in 2021 I was given an RX for Macrabid . While I was in the ER they kept insisting it was Keflex. What started out as a pleasant place ended very bad. Would not recommend this doctor or the nurse to anyone. Baylor can do much better than this
Friendly and quick care
All of it.
My experience couldn't have been better. The facility was sooo nice and clean. The nurse did an amazing job with the IV. I didn't even feel it. The anesthesiologist was funny and put my mind at ease and of course my Doctor who did my procedure there was awesome too. I was in and out faster than expected. I would do the whole thing again if I had to.
Every staff member, Liz at the front desk, the
2 nurses Erin & Megan gave me what I call
“Positively Outragious Service for my pre-op
clearance.
The nurse Lara from Brazil prepared me for my
Greenlight Laser procedure. She was so sweet
and tender that it brought tears.
Dr. Mark Allen and his team were incredible!
I am so blessed that I was taken care of at
Baylor Frisco Medical Center.
This medical adventure was new to me, but the
calmness you all gave me was priceless
Basketball 🏀Bill Last name removed 01/30/37
Extremely quick visit. Was in and out on record time.
Prompt, friendly and very professional.
Comfortable and friendly.
A nice facility and the staff is very friendly
Everyone is kind and so helpful!
The visit was enjoyable and that says a lot
GREAT JOB
I appreciated the call the night before admittance from the Anesthesiologist. Nurse Jillian provided an IV that set the standard for all that I receive in the future.
I can see why Dr. Lieman repeated returns to use Baylor-Frisco as his go-to care location.
- The hospital was well organized, On-time, great bed side manners from the pre and post op team.
It was a good experience beautiful staff made you feel relaxed and secure
I like your availability, professionalism, knowledgeable, friendly, respectful , responsive, caring.
very nice hospital!
greeted with a smile
very friendly staff
great doctors!
Everything
Caring patients, sharing knowledge and clearing doubts with patience, always replying with a smile, encouraging during pain and sometimes caring patients like a child.
L&D, postpartum
Labor and delivery was amazing. There's some great nurses in this hospital. The nurse made it feel like home and us feel like family.
Everybody I worked with was efficient and patient centered. Also I received very detailed instructions regarding my care. Any emergency I had questions they were answered in one or two hours. This is the most confident I’ve ever felt at a hospital.