based on 9047 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff and doctors were professional, extremely helpful and were very caring toward the patients.
The facility was clean and organized. Also, the procedure was on time and the family was kept up to date. Thank you!
Very very quick service!!! Perfect! Will always go back when I need medical.
Very professional and friendly
Friendly n professionally
Everyone was friendly and professional.
Entire facility was clean and looked very comfortable.
Waiting was a little longer than I expected though.
Greeted very promptly and taken to a room right away. Dr Dryden quickly diagnosed the issue had a CT scan for proof and as sent on my way. i did help that no one else was in ER
Regards
ERnie
Competent and professional care Tanner,lady in recovery, and Kevin in discharge were very easy to deal with,
one major issue that was not called for was in recovery. i was basically awake when i go there
at 8:24AM.. i didnt get her name but she was just as frustrated as I was. And my wife who was not told why i was in there for 2 hours. The nurse kept asking when she could get a room and no one would answer her. there wasnt too many patients so it shouldn't have been an overcrowded issue. my wife was not told that so she just thought the worse that something had gone wrong and was worried. actually my son had a friend that had someone check on me and recognized the problem and was responsible for getting me to the room. i wasnt there very long and my wife was notified. she came back with me AND Keven got us going quickly.
I would still recommend BSW for all the good not just this one issue. i hae been there 3 times and this is the first bad thing.
i would like to comment about all the paperwork. you have 2 people call and get info. then at check in had to go over most of the same stuff. seems like that could be improved
Regards
Ernie Last name removed
Dr. Julie Vu takes great care of her patients! She delivered 2 of my children and her expertise made both memorable.
All staff very kind and cheerful
The staff was 100% efficient, friendly and competent. As a retired RN I would recommend tis facility as top notch. Thankyou to the staff
Caring doctors from the ER on up. The nurses that treated me on Floor 2 were exceptional and very caring. Always ready to help me and also comfort me. The food at the hospital is great!
Didn’t look like a hospital more like a convention center. Had me in a better state of mind. Front desk was happy to see me. And very helpful. Staff was great. Had a surgery ahead of me. That set me back a couple of hours. But sometimes things are out of our control. I was impressed and felt good about my stay and procedure.
Most all the paperwork can be done before the day of surgery. Easy check-in, friendly staff. Warm and friendly medical staff.
Never have to wait. Good service, x-rays on site.
Great experience
The staff is wonderful. Very caring and attentive to my needs. The team prayed for me while I was through recovery.
Very personable service from registration through the OR. After that, it was pretty much a rush to get me out.
Everything! Friendly staff, nurses and they all explain what, when and how your procedure will be managed. This really puts the patient at ease. Highly recommend!
Everyone was very nice and helpful
Waiting area needs table with work stations for family members to work while patients are in surgery. Tables with outlets and chairs. Furniture was tired, worn and some looked down right dirty.
Everyone was very helpful and very professional
Efficient
Friendly staff, easy check in, keep patient informed
Nice people , doesn’t smell like a Hospital and easy in an easy out
Professional, very courteous, prompt! Very nice emergency room and staff
Professional, caring and friendly staff. Prompt delivery of the test results. Clear instruction of preparation before the procedures.
My concerns were not addressed. Minimal care was given. Staff was nice, but care was incomplete. Tests were not run on my heart despite irregular results that I was advised to return for if symptoms returned. My symptoms were dismissed as an upper respiratory infection despite having zero sinus or allergy symptoms ever outside of the cough. I was given no care for the upper respiratory infection or reactive airway, no nebulizer treatment, no inhaler, only a steroid shot and script. When I called to make the pulmonologist appointment, they said they had no idea why I would see them. A visit to a second ER showed my potassium had dropped lower. The visit was a waste of time in a facility with no air conditioning that risked my life. As bad as the doctor was clinically, at least he and the staff were nice. So. No. I will not be recommending your facility to my friends or family, at least not the ones I like.
Everyone was amazing. From checking in to post procedure. I knew all about my procedure and what to expect, but the staff was still very informative and diligent in making sure that I was comfortable and knew everything that was happening. I can’t say enough good things!!
Megan was my preop nurse….LOVE her!
Inga was super! Even anesthesia and the tech were so great and cut up with me until I dozed off. Y’all do it right in surgery.
Very wonderful service from all staff members.
I called my doctor (Dr. Emilie Rojas) at BSW in Frisco, as I was feeling bad (strong cough, ear pain, lungs, throat discharge) she could not see me the same day. She has treated me several times in the past few months for the same symptoms. I was directed to your primary center.
How very disappointing this visit was.
1. I came in coughing and the attending person (was it a doctor or a nurse?) barely put the stetoscope on my back and said my lungs are clear. Not even asking me to breathe in and out or putting the stetoscope on the chest and listening some more. I have never had soneone act so quickly, especially since I had informed that person that I had pseudomonas in the lungs in 2019. The attending person did not even want to listen to what Dr. Rojas had treated me for similar instances in the past year, or what antibiotics had no effect.
2. Your primary center and the BSW hospitals are not related. What is the point of being directed there if they cannot pull my BSW records? It is misleading for the BSW hospital to recommand this primary care facility.