based on 8637 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Check-in was easy and thoroughal. Everyone was friendly. Wll done - First name removed
This is my second time in seven months that I’ve had surgery at this facility. The nurses are amazing! The doctors are amazing! It’s clean, everybody is friendly, painless, check in procedure, I can’t say enough great things.
The facility was impeccable! I was so shocked when I entered the hospital lobby. It is a true, state of the art, well-designed building, with patients in mind. The staff was courteous and friendly. From the check-in desk, to the nurses, anesthesiologists, and doctors, I felt very comfortable, relaxed, and welcomed! My wait time was very minimal. I appreciate good service and that is exactly what I received. I would definitely recommend your hospital to my family and friends.
Everything was very friendly and helpful. There was no wait time.
Everything was great. Excellent service. Thank you!
I was very pleased with the facility. The staff was professional and very friendly. I also was impressed with the efficiency and timing of my procedure.
Dr Dale Burleson and staff were exceptional
All staff was professional and friendly.
people were nice
Excellent and professional service
I like the personal , berry Profesional the nurses
Excellent medical skills and services. Attention to details. Nice manners. Quick service.
From the moment I passed through the front entrace to register, to the moment I was released and inbetween, EVERYONE was super friendly and attentive. I was even kept updated while waiting to be taken to pre-op. It was especially nice how quickly things moved and I was headed home before I knew it! Loved everyone's personalities and keeping things less nerve racking!
Terrific care and service at all levels, in the ER, Penny was an amazing nurse. Dr. V. Patel was an outstanding surgeon. The night shift nurse and tech were great. Nurse Justin, Dr. Watson, PT Shane, OT Brittney, techs Marie and Ariana were great. The food was outstanding!! Laura the Social Worker was very helpful. Not one complaint… only praise for my experience. Thanks to all!!
Everyone you encounter is so kind and helpful
Well organized ..Nurses very informative. Everything went as planned.
They were very nice. They knew what they were doing and I was out within an hour.
Service was exceptional. Facilities are very clean and shiny. We had a great experience for outpatient surgery.
Competent, courteous, effective, available, convenient, professional, reliable.
Thanks BSW.
One of the nurses (Perry Green)in the emergency room had no bedside manner and was very rude and argumentative. I simply asked to relocate my IV port due to the pain that I was feeling and they went downhill from there. No one wants to go into an emergency situation already ill and have to deal with inappropriate / unprofessional staff.
Everyone was very nice and professional.
What a first class facility! Nurses in pre-op, recovery and discharge were amazing. Thank you Rachel for excellent care in recovery!
everything went fine
Loved all my nurses and doctor and facility was clean and efficient. But preop on day before surgery needs improvement. Day before surgery I was asked to come to hospital. At that time I signed several forms and had my blood drawn. No instructions or copies of forms were given to me, no time to arrive was given to me . I called on the day of procedure and Baylor told me to ask doctor- this is not as I have experienced in past. Hospital preop usually gives you the time to arrive at hospital. Doctor told me the time of procedure, surgery facility should give time to arrive to be prepared. No one really seemed to know a positive answer.
On day of surgery I had to re-sign all paperwork previously signed on Monday because “no one witnessed the signatures on preop day”. This is not a reassuring thought and a waste of my and your time. Then the preop nurse had to redraw blood because my blood records from Monday were not in my file. I assured her that doctor had ordered both CBC and my blood type. She went to investigate and phlebotomist said that doctor did not request blood type. I can assure you he did ask for CBC and blood type since I hand carried his orders to hospital on Monday for preop and I saw the orders.
These mistakes and lose of information left me lacking in confidence before the procedure even began. I started to think “will BSW lose my test results, will they send them to wrong place , what type of faculty is BSW”. I believe that is a bad way to begin a medical relationship.
Efficient
Great care and very professional.
The staff are top notch. I am glad they are there and ready to help.
Try to keep surgery times closer to on scheduled times - showed up 8am for 10:15 procedure. Didn’t go back until 12:30.
Comfortable
Everyone was very nice and professional. Thanks.