based on 2572 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was perfect!! Great hospital
The staff at the ER were very efficient and friendly. They really wanted to make sure I was ok and comfortable. I was taken back immediately with no waiting. The nurse came frequently to give me updates and let me know what was coming up next. Overall the experience was the best you could have with an Emergency Room visit.
Friendly and professional.
Doctors, nurses, staff, cleanliness and prompt service.
The respect, care and wanting to make sure that I knew they were there to help me in every way that I may need.
The excellent and quality service. Everyone is friendly
Everyone was so polite and friendly. They took what could have been a very embarrassing situation and turned it into a very pleasant experience. From the check-in to the surgeon, I felt heard and seen. The bedside manner was superb. Thank you to everyone who cared for me.
This was the fastest ER visit ever. Quick check in, I was taken to the room due to chest pain immediately. Nurses and imaging personnel was amazing. I would have liked more time and attention from the attending doctor. He didn't really ask all the questions and was a bit dismissive.
Everyone was very nice and were caring and very careful
Great nursing, support, and general staff.
Facilities are top notch.
Food is great.
Great experience! The team is wonderful and the service is top-notch. I’m very happy with the results
Great care
professional and personable staff and timely.
Labor and Delivery- My nurse Rachel was fantastic. She turned a situation i was scared of into something beautiful and unforgettable. She is the best nurse I have ever had.
Dr., did not seem to like his job.
Organized, friendly staff. Confident
The nurses ( Karen, Kevin, Stephanie, Marcy and Kat) were all great. They make sure you are the right person doing the right procedure by the right doctor. They check on you to see if you need anything. They explain the process well. They just really show their care. I think they are a great crew.
From the front desk reception to the medical staff, the entire experience was great. Everyone was friendly and professional. A special thanks to Jill, Michelle, Amy, and Rebecca for their help and the nice card!!
Promptness, efficiency,
Everyone was great. It was quick and easy to get in.
Great staff and doctors, very well taken care of facilities!!
Absolute compassionate care. The nurses were excellent - Cindy, Carol, Ingrid, Tyrel. The docs were superb - Dr Burleson continues to impress.
Every single staff member is amazing!!
So very organized and friendly!
I’ve been to this ER several times over the years and each time I’m more disappointed. The most recent visit the doctor was in there probably 20 seconds. The nurse placed a topical medication on my wound that I specifically told her I was allergic to upon my arrival. I was asked for a urine sample and wasn’t even told what it was for. I found out the reason when I received my bill. Everyone is overall friendly, but it’s just disappointing how healthcare has become.
Just the kindness of the staff, attention to detail, and the expertise
Amazing nurses and clean facilities
The staff and nurses were so kind and attentive to everything I was needing for my stay there for the birth of my twins. I would highly recommend Baylor Scott & White Frisco Campus to any moms.
The staff was very caring and helpful. We also found the food to be good quality and the building seemed clean and well maintained.
Well organized check in and the entire staff, from the front desk to the recovery room were excellent.