based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dr. Collins was very knowledgeable and helpful. Great experience with him, as well as, other staff.
Efficiency, clean, availability
EVERYTHING! CUSTOMER SERVICE. DOCTORS. NURSES. CLEANLINESS.
The bedside manner was top notch and the nursing staff paid close attention to my concerns and acted quickly. They were responsive and friendly. I was in capable hands
Friendly, efficient
Smooth sailing.
Very knowledgeable and caring staff. Does not feel like a typical hospital environment
Great all around!
EVERYTHING! The service, personnel and facilities are outstanding. The cafeteria was exceptional. High fives and kudos all around.
Great
It was probably the fastest ER visit in my entire life, and not because I was rushed.. just efficient. Also the staff was super nice and the facility was clean, so if I ever have to go to an ER again (heaven forbid) I know it’ll be this one. 10/10
Excellent medical services
Everyone was very nice, sweet and very informative. 😊👍👏 I felt very comfortable and safe. 🥰😇😌
Very professional and caring.
Always greeted with a smile, great care and trustworthy staff.
Very friendly. Very clean. Easy to talk to. They described everything very clearly. There was only 2 people in waiting room & I did have to wait about an hour. I had gone to McKinney ER on University & waiting room was packed out. I would defnitely go here again if my GP couldn’t get me in.
The front desk did not have enough people to help. The person, who helped me was also tasked with answering the front desk phone.
As a 30 year veteran of being an insurance team leader, I wanted to help the individual, she was doing a very good job trying to cover all she was assigned, but there was no way she or anyone assigned to that front desk could be successful at there job. There was a rotation of employees coming and going from around that desk and the supervisor was standing there giving everyone stern looks, like these hard working ladies could do anything about the situation.
This was very off putting, The front desk needs an overhaul and another couple more individuals to move things along, a supervisor without “looks”.
It needs to be structured like all the other Baylor front desks where you check in. Baylor Frisco’s front check in desk is chaos.
The back surgery back is wonderful my nurse was great, very knowledgeable and Joe the anesthesiologist was excellent. So if I gave the back surgery center a number it would be 10. All other 5.
Like an episode of the Twilight Zone. I was told even though it is a BSW hospital, it was not a BSW hospital, so I could expect out of network billing. I thought the attending "nurse" was the custodian. Slow, lethargic and uncommunicative. The girl that inserted the catheter in my arm, blew it, leaving me a big bruise. The doctor spent less than five minutes with me. The place was scary and empty. Can't recommend it. Will go to Plano BSW or N. Frisco BSW if I ever have this problem again.
Great facility. Very competent and friendly staff
Caring and Friendly staff. was very happy. Thank You
My best doctor treatment friendly and the nurses treatment they are good all of them from front desk to in
Staff was very helpful and ready to assist with any concerns
The staff and Doctor were incredible. Very kind and educated me.
Quality healthcare with no wait!!
Solid docs and solid facility.
That culture there is the friendliest and happiest group I’ve run across
Got right in quickly. They were fast and efficient. Nice staff. They explained everything. The doctor was informative, kind and sympathetic. Great ER service. I was really grateful for that.
Great care
Everyone was personable and friendly. All went smooth.
Honestly my first and only experience with them but all around kind employees and amazing doctors that walked me through my procedure and amazing staff