Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8307 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Thank you so much for the excellent care and kindness you showed during my stay. I truly appreciate all your hard work and support—it made a big difference in my recovery.

Report a concern   September 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My experience at BSW Frisco was top notch. From checking in at the concierge desk to the nurses and doctor who performed my procedure, all were kind, professional and very good at what they did. I would highly recommend BSW Frisco. Thank you!

Report a concern   September 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Was treated with compassion and care during the visit

Report a concern   September 13, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

They took really good care of me. Every nurse was amazing and they really showed me that they cared about me. They were promptly rotating my care!!! Tgank you ladies for everything!!!

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very courteous, friendly, helpful, and professional

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Excelent. The nurses so kind and informative.

Report a concern   September 12, 2025 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Was not informed by anyone at Doctor's office, BMCF, or the anesthesiologist PRIOR to surgery that I would not be able to drive home or hire a service to take me home. It was embarrassing, unprofessional and as a result I was not permitted to get the surgery I needed. It's my choice to hire a service unless BMCF is paying for it and no offer to do so was made. Bad form and bad business. I wouldn't recommend this hospital to fix an ingrown toenail.

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was wonderful! Staff doctors and faculty. Will definitely recommend

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service. The nurses Maria and Mericus were so caring and attentive. The bed was comfortable and the food was great!

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff and overall operations of the hospital. Extremely clean and efficient.

Report a concern   September 12, 2025 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Time management

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The registration staff and surgical staff were very friendly.

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great Doctors

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nursing care was awesome. Every single person was exceptional. Especially Taylor in postop to Amy in preop who was absolutely spectacular! Every one treated with me with kindness and empathy, they definitely deserve some type of recognition!

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was great EXCEPT the discharge nurse

Report a concern   September 12, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Service is proactive at this hospital. The facility is newer and clean. The staff is talented enough to please. i would give them 10 stars but i reserve such for folks like mother teresa and jonah salk.... We will be happy to visit here again if needed.

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff,

Report a concern   September 12, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The attention to care and the friendliness of the staff

Report a concern   September 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I am 71 and It was my first operation.
I did not enjoy my operation just because you did not have any good looking nurses. from reception to OT it was just boring.
services was excellent.
operation was successful.
Thank you.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From the facility, staff, and Doctor, this was a great experience. I felt welcomed, everyone was patient with me, treated me like a friend more than a patient. I would recommend everyone BSW Medical Center Frisco.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I liked everything about your services! Great nurses and Dr.'s who showed they really care for their patients. Always kept me informed about their procedures to prep me for surgery and post op care was great too.

Report a concern   September 11, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency, caring

Report a concern   September 11, 2025 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and seemed to like working at the facility.

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff was very professional and friendly! I felt the care that I received was excellent!

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is so amazing and helpful

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was attended to quickly. The healthcare team were courteous, friendly and supportive! Very professional!

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I had an emergency appendix surgery last Tuesday, and from the moment I stepped in the hospital, the front staff was amazing. The nurse and Mrs. Mattie were so kind to my husband and me. Dr. Aaron and the surgical team were fantastic. I want to thank y'all for everything. God bless.

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I was taken care of so quickly. Tests run(CT scan) transfer staff were kind and efficient. My situation was explained clearly. The doctors were great! The best experience possible.

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff, and welcoming atmosphere

Report a concern   September 10, 2025 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone I met was very friendly and helpful and my procedure went perfectly.


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