based on 8307 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything so far during our first 3 months. In every clinic the staffs have been courteous, professionally knowledgeable, and very efficient without losing sight of the patient's humanity.
Very organized.
September 17, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very friendly people from reception to nurses to Dr. Dr. knew immediately what needed to be done.
Everything from checking in, to the Nursing staff, everyone was very professional, and Nurse summer explained everything well.
Staff are super nice, friendly and helpful
Friendly staff, from front desk to nurses
The Staff was wonderful as always! My wife trained most of the nurses! She retired and enjoying being a grandmother. Everyone was there to take care of me.
Thank you !!
Tony Last name removed
Easy friendly check in by front desk. Large comfortable waiting area with coffee. Medical team & Dr. Cylde Collin for my colonoscopy was through, kind & I felt well taken care of.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Everyone working in this ER was wonderful!
Great staff, very efficient and welcoming. Recommend.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Responsiveness and the staff are always courteous, caring and friendly. I won’t use any other hospital for this reason.
Lots of communication, steps to check in easy. Nice staff and facility.
The nurse was kind, attentive, and gentle. Your front desk was welcoming and informative.
September 16, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very thorough
From nurses and doctors to the lactation specialists and room service staff all were an absolute blessing. We had some many wonderful encounters with the most lovely people! They made our stay there so comfortable and enjoyable.
I’m so impressed with the care at Baylor Hospital! The nurses were incredibly kind and attentive, treating me with so much compassion and respect. Their support made a huge difference during my stay. The food service was also excellent—meals were timely and well-prepared. Truly grateful for the wonderful care and service. Thank you so much
September 15, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Got right in quickly. Everyone was great. The doctor was very empathic to my situation. We really liked him ( Dr. Aria) The testing was thorough. In and out in about 1 1/2 hours! Really liked this emergency room, and the people in it. From the receptionist, to the nurses and doctors, were very friendly and supportive.
Get the actual Hospital right.That way patients don’t have to go to two different hospitals.
Good
I was cared for from the lobby through surgery to recovery.
Excellent team work with a friendly staff. All of you including the doctors were super! Thank you so much!
September 14, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
100%
Amazing experience both with L&D and postpartum. Bethany and Marlee were incredible in L&D. Anna and Latoya were awesome to have postpartum. Would highly recommend for anyone having a baby in the area
I had a good experience with my surgery. The medical staff and office staff were very kind and professional.
Pretty good hospitality and I would really thank each one of nurses in the hospital!!!
Lots of friendly people
Very nice and clean facility, warm blankets bonus
Check in front desk and nurses were awesome
Anesthesiologist did his job great
Doctor was a hole in one
The whole surgery was super marvelous
The medical staff attending to my injury were attentive and genuinely cared to give me the best treatment, even 30 minutes before closing time.
September 13, 2025 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Nice and friendly staff
Very kind and efficient.
Efficiency, Professionalism, Cleanliness and Friendliness a caring attitude overall a good experience I would highly recommend Baylor Scott and White Medical Center, Frisco.