based on 8811 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Gynec visits
Every person treats you as if you are the most important person there.
Everyone was so respectful and had the patients best interest in mind.
The x-ray computer system was down and it delayed the care my dad needed by a couple hours.
The courtesy of staff is top notch.
Friendly and helpful
The labor and delivery staff were incredible!!!!!! The after birth staff, some were a little less patient with us. For example, they didn’t explain who we call for what and seemed annoyed when we did it wrong or asked for Owen to be taken to the nursery or if I asked for water when my husband was gone. But my labor and delivery staff were incredible and so was Winnie the lactation specialist.
I was able to walk right in to the ER and was met by Dr. Aria as soon as I got into triage room. I was given thorough and knowledgeable care.
I felt like my needs were dismissed that maybe I was just seeking pain meds.
They offered me something that I was concerned that may be harmful for my stomach ulcer and the nurse reply is you don't have to take it but the doctor recommends it. I again asked if it would be harmful for my ulcer she and I said I would do what the do the doctor recommends because my pain was unbearable her response was we are a surgical hospital so don't come back here if you have a stomach problem. I was given a chest xray for my extreme and sudden back pain I did not find my treatment helpful and felt my nuse was rude.For the record I had a doctor the following day and I'll be having surgery .
The DR I had didn’t even look at my wrist or arm. He just asked where it hurts and immediately ordered X-rays. I expressed that it may not be broken but I do feel that the ligaments or something are damaged. Nothing was done to look at that. I was just referred out. In which you get a long list of ppl instead of a few referrals to choose from. I don’t enjoy having the stress of now locating my own specialist.
My mom was in a lot of pain and they didn’t admit her saying that it’s normal for kidney stone. She’s a stroke patient with low pain tolerance and they just brushed it aside and sent her home when I told them she’s in no condition to do so. But they said that she doesn’t meet the criteria for admission. She threw up all the way home and I had to take her to a different ER the following day. She cried all night due to pain. And next day the other ER was full so she didn’t get seen for over 5hrs. Baylor Frisco is the worst.
Everyone is very friendly. The staff is knowledgeable and helpful to tell you just what your procedure entails.
Fast, friendly
This is one of the nicest facilities I have received services from. The organization is highly efficient, and I've never felt as welcomed in a facility as I did here.
Great front staff, nurses, cafe
competence, respect,taking time to explain things that are new to us
The excellent service I received there from reception to doctor Jsneck and nurse Alive they were so caring my son is an adult special needs this two healthcare workers are role models
The Dr was very nice
Caring, competent people.
Clean, comfortable environment.
You accept a wide range of insurance plans, making healthcare more accessible to many people.
I have confidence that my family and friends will receive excellent care at Baylor.
Fast service, and fruendly staff with excellent customer service.
The staff was so nice and made me feel so comfortable. It was a good experience.
Friendly, professional, caring staff.
Prompt attention and great healthcare!
The nurse I had was an absolute jerk.
Excellent staff and experience at Baylor Labor.
Staff was very attentive and very understanding.
Professional, capable, caring and compassionate staff from the second we walked in the door. All staff executed their tasks efficiently, yet took time to explain what they were doing.
I was asked to be there on a Saturday morning by 5am. Just to have to wait because no one got there until 6a. The lady at the desk was kind enough to let me sleep, until the husband woke me up and asked me to go see what was going on? She apologized because they usually don’t book cases on Saturday. So that’s why the time was off.
Also an order was left to make sure that I had an abdominal binder before leaving PACU and one wasn’t put on. I had to remind the Nurse that I needed one. This was also brought up at my one week check up in Dr. Cribbins office. His PA was going to remind everyone there too.
Also think about adding education when being d/c’ed my husband knew nothing on post care, but I did. However it’s kind of hard when in pain.
Thanks
Everyone made my day as comfortable as possible.
Everything. Amazing
Experience !!