based on 4135 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Supportive staff throughout the whole process, from check in to discharge
September 29, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Fast & efficient.
Everybody at the hospital is very courteous and very professional
September 28, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Attending to patient’s needs
Making me feel, my concerns are heard
Humanized communication and skilled doctors, everyone friendly .
September 28, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Friendly team members, swift service, thorough exam, clear explanation of diagnosis, instructions for care and medication, excellent care all around!
Great service.
Nurses were very nice and attentive
Everyone was very attentive and nice. The hospital was very nice & clean.
I literally had the best staff attending to both my son and myself! It was a great experience, even with the confusion at discharge.
Un poco Mas de personal bilingue
Very clean and pleasant surroundings
Very professional and caring about the patients
It’s the best place for surgery 👍
The staff was very kind and compassionate from the administration to the nursing staff and surgical team. I felt very well cared for.
Excellent staff, prompt care.
Excellent Service thank you so much
September 26, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Professional and fast service.
September 26, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Quick response
I got to the clinic and was seen fairly quickly. My needs were taken care of and I was sent on my way. All in all I think I was there less than an hour. Staff was courteous and professional.
Best hospital I have ever been to. Best staff from doctors to nurses to housekeeping to room service. Everyone clearly cares deeply about their jobs and the patients.
Great dedication of staff to serve those in need
September 25, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Calm, professional, prompt,
Nurses are all cery professional and caring
People, cleanliness of facility.
The nurses and staff
Efficient and friendly
September 25, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Friendly and fast.
September 25, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
I have used your emergency room several times over the years and the service is always quick and with great results. I have recommended your facility to friends and family several times.
Thanks,
First name removed S
Check-in was great and nurses were very attentive
close, convenient, friendly, professional
September 24, 2023 — by
Baylor Scott & White Medical Center - Frisco Emergency Room
Very nice attentive staff
Check in-process was less than desirable. Everyone is very nice, but clearly, you are understaffed. The front desk was disorganized. My surgery time was changed without my notice and then changed back. I felt rushed once I was taken back to prep. Not the best feeling when you are already nervous.
The rooms could use an upgrade as well.