Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8812 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every person made me feel safe, taken care of, and welcomed. I will absolutely be having any future children there and recommend them to all my other friends and family

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was there for a medical procedure and from the moment I got there to the lady at the front desk the experience one of professionalism and care.
I got to know the team in charged of my care before the procedure, that was positive and a great detail that released me of my stress. Post care was great too. The staff treated me with great. I hope I don’t have to be back soon, but would chose the same Team again if I needed too.
Thank you all,
Name removed

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was absolutely perfect, the nurses are so sweet and professional all the staff was kind and warm. Dr Roger is amazing and all his crew! Love the location so close to my house and convenient.

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly & attentive care by Nursing staff
Thorough & personable physicians

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

We have used this emergency room several times. It has always been efficient and we've received very good care. It's comforting to know that we have a great facility so close to home.

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy check in
Friendly staff

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The e.r. doctors are very patient oriented ..even called my specialist on a visit in the past when I had a kidney stone emergency visit. DR BROCKMAN saw me on my last visit. He was great and and very understanding that I was scared something serious could be happening. DR Brockman is very kind
And knew exactly what medicine to prescribe.

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

very good service

Report a concern   January 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was personable, attentive to my needs, and seemed to really care about my well-being.

Report a concern   January 16, 2024 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Waited over an hour and they were not busy.

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My L&D nurses were phenomenal - Anna and Jessica! They took such good care of me and made me feel comfortable. The rooms were super nice and the food service was great. We also loved the nursery and just had an overall really great experience!

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The staff was attentive, they listened to all my concerns, and each person that I came in contact with was more than generous.

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

The staff were very polite and kind with me and there was no wait time at all.

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

So professional, very attentive

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly & helpful. It was a pleasant time for me as my husband was going through his surgery. Nursing was excellent he said.

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

all were courteous and professional

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

They were quick & efficient.

Report a concern   January 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the nurses, doctors, food and cleaning personnel were amazing, each and everyone made me feel very comfortable during my two night stay.

Report a concern   January 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff. Made me feel comfortable and cared for.

Report a concern   January 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Nice and Clean very fast service

Report a concern   January 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire staff was very kind patient. And just sure you don't take care. Thank you

Report a concern   January 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very friendly and listened to my concerns and wishes. We were very pleased with my care.

Report a concern   January 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service

Report a concern   January 13, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great facility and friendly service from staff

Report a concern   January 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff is very professional, doctors and nurses are exceptional.

Report a concern   January 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very attentive. Professional staff, caring and kind

Report a concern   January 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendliness and professionalism.

Report a concern   January 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From pre-registration to arrival I felt special and cared for.
Everyone I encountered was amazing. My favorite nurse was Summer(pre-op/post-op nurse)
She was so friendly and helpful

Report a concern   January 13, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

If a patient stated their appointment time when they come in and you make them wait for 5 hours which was even over the time you show them scheduled for.
Very frustrating for the patient, even if the doctors office gave the incorrect time. An effort should have been made by the surgical intake personnel to work the patient in, and, do it - not just say it
I felt like the post op nurse Amy and the nurse Chelsey were very kind. Amy especially saw to my needs right away. Also the anesthesiologist made me feel comfortable and at ease.
I even forgot how long I had been waiting.

Report a concern   January 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every one extremely helpful and friendly. Also very efficient.


Privacy Policy