Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.6 out of 10 based on 2372 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The employees, receptionist, doctor and nurses gave great service.

Report a concern   October 8, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was really organized and the nurse was very empathetic.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All nurses and doctors were so great

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt and on-spot service

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Best doctors and nurses. Nurses are very helpful and caring, that patients feel comfortable and safe. Hospital staff are very helpful. Thanks 🙏

Report a concern   October 8, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

A couple of the nurses in postpartum didn’t have great bedside manner. However.. I want to show my appreciation for the nursery nurses. EVERY ONE of them were amazing! I knew my baby was in great hands every time they took her. They went out of their way to help me when I was having issues with pain management, trying to get my nurse to me quickly and taking care of baby while we worked on controlling the pain. The lactation specialist were also amazing!

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Amazing doctors

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly, efficient, and professional staff

Report a concern   October 8, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was so caring and supportive

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great staff, very caring!

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great nurses
Delicious food
Good and clean rooms

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff, clean and efficient atmosphere. I felt very comfortable, and my procedure went well.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very personable.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean facility & very helpful, courteous staff.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every staff member who checked on me were kind, clear on instructions, and easy to speak with when asking first time parent questions.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

It was good

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very efficient. Attractive facilities.

Report a concern   October 7, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The attending staff took really good care of me, the communication about the procedure was very clear, and check in process was smooth.

Report a concern   October 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly and responsive.

Report a concern   October 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and organized

Report a concern   October 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Prompt, detailed

Report a concern   October 6, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Personal attention.

Report a concern   October 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was so attentive and made me feel comfortable.

Report a concern   October 5, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Efficient facility. Kind, friendly, knowledgeable staff.

Report a concern   October 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was awesome! The doctors and nurses made me feel very welcome. The energy was very positive and reassuring.

Report a concern   October 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and professional.

Report a concern   October 5, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Friendly and efficient

Report a concern   October 5, 2023 — Rated 6 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

Why do you have elderly patients and pregnant women standing up at the registration desk on the morning of their surgeries?

Why can't the patient sit down?

Who is responsible for this?

I saw a pregnant women standing up for check-in.

Then going through the same process again for the soon-to-be-born child.

Please note that I am elderly and my check-in took so long I had to sit down somewhere.

Another elderly patient was standing up for more than 30 minutes.

Do you have no compassion for the sick and the elderly?

Do you know who your patients are?

Report a concern   October 4, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Nurses and Doctor were great. The only problem was that was when I was in recovery the nurse couldn’t get the front desk to get my husband. I had to text him from my cell to notify him I was ready for him. Apparently the front desk was busy or something.

Report a concern   October 4, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every staff member that we encounter was super nice and very welcoming.


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