based on 8370 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The prices are much higher at your facility. I have the same procedure I have had many times at the surgery center for $400 less. I have also had it done at another major hospital, and they were still $200 less than your fees. No difference in my insurance at the separate facilities, these are all after my deductible is paid. The service I have received at the other places is just as good. The 50% off coupon for an entree in the cafeteria for my husband while he waits for 20 minutes just doesn’t cut it for the increased charges by your facility.
Everyone was friendly. Everyone. It made the experience wonderful. Thank you.
Your pre-op nurses are outstanding. I have been prepped by Tanner on my last two visits and he’s one of the best.
I also like the way in which I am kept updated about my procedure prior to being taken to the imaging room.
Excellent communication and worked diligently to get me in and help me get the required paperwork from my cardiologist. Brian and Paty are fantastic!
Friendly staff and no extreme wait time to see a doctor
I now understand why people are called patients in medical practices. I needed a great amount of patience to deal with waiting while in great pain. It did not feel like an emergency room, rather, a Doctor's office. I understand that there is a triage going on upon arrival of people; however, make someone wait during an extensive period of time while dealing with a life threatening emergency? Humm...makes me think. 🤔
Also, not being a medical specialist, but having spent a lot of time in medical practices because of a lifetime illness, I was surprised to hear that no X-ray or MRI was needed after I stated that I was involved in an accident a few days prior to having a crisis.
The good thing is that the excruciating pain I was experiencing was dealt with when I finally got a room. Thank you for that.
About the medical team, from reception to Dr. and nurse, they were all professional. I just wish I got more care like a x-ray or MRI, just in case I had something going on with me after the accident.
Great staff.... everyone was great from check in till they took me to my car.
Would highly recommend !
Friendly. Prompt clean always available helpful
Everyone I encountered were amazing and had the best and genuine personality. The ones that stuck out the most to me - Carla and Kate from L&D. Katie, Michelle, and there was another night shift nurse that really helped me when I was having a breakdown but I cannot remember her name!! (Postpartum). Shannon from lactation also gave me so many useful tips and gave me the confidence to breastfeed my baby. Kelly from the nursery was informative.
There were two people that made this rating an 8 instead of a 10 and that was the front desk/reception in postpartum and Melissa (Misi) from the nursery. Any time I used the call bell (2-3x) she answered so rudely as if the request I was asking for was so ridiculous. And with Misi, I wished I would’ve requested for a different nurse. When she tried to help me with latching, she was squeezing my actual nipple over and over again instead of the area around my areola. She also never understood me when I responded to her questions and I felt let she talked down to us a lot especially when it came to checking our car seat. She just came off abrupt and insensitive.
All employees were kind and very helpful. All my questions were answered clearly.
The overall experience was very pleasant. I would highly recommend Baylor Scott and White at the Warren Road location.
The entire labor and delivery to was amazing. Karen, Rachel and Brenda were the best!
Keith the anesthesiologist made the epidural experience great and the OR experience better than I could have imagined.
Anna Claire was the most consistent nurse in post partum and she was really great. Helped me through some tough recovery.
I'm sure I missed some names but these were the people that made a difference.
If I have another kid. I will drive the two hours to come back and have a baby there. We moved to springtown when I was 8 months pregnant and I decided to keep Dr mapps. The drive was worth it!!!
Everybody was wonderful, very nice and professional
I had a preventative colonoscopy and they charged all of the services as diagnostic. I understand that the ones related to polyp removal and biopsy will be diagnostic but other services that is normally done with any preventive colonoscopy should be billed as preventive
Staff was amazing.
I liked your entire staff who were helpful and efficient. The nurse, Paul, was extremely helpful and friendly. I won't forget how kind and thoughtful he was.
Everything! I was very taken care of from beginning to end!
The professionalism and genuine care from both Dr. Janecek and RN Jessica were outstanding. I live on the Plano/McKinney borderline, and although it was a much farther drive; it was worth it. I have been to this ER location twice before in the past when I lived ofc Legacy/Warren, and I KNOW how cordial, caring, and professional the Staff there are. Even the young lady who checked me in was friendly and caring. I love❤️ Frisco Baylor! I have never been admitted to experience a hospital stay, and hopefully I never will. But! if it's anything like the ER experience; it's a great place for health-care!!
I had to come to the ER with an elevated B/P of 214/103 because my primary care D.O. Natasha Gupta at Texas Health in Plano off parker did not do her job. She was egregious in her improper care and allowed me to leave her office with elevated B/P of 180/100. Among other things she didn't do for my Annual Physical Exam: No urinalysis, no blood draw, no EKG, and her MA violated my HIPPA Privacy Rights. Therefore, compared to the mistreatment I received at D.O. Natasha Gupta's office, I was relieved to experience World Class Patient Care at your facility. Thank you. Dr. Janecek and RN Jessica, ya'll ROCK!! Thanks Dr. Janecek for my new primary care/internal medicine doctor. I have already made an appointment to see him tomorrow, October 12, 2023. Continued Blessings and Success to you, Dr. Janecek, and to you, RN Jessica.
Doctor and nurses are awesome.
Friendly, nice and pretty quick in and out. Much better than most emergency rooms I've been to.
Doctor Drysden was extremely cold and unhelpful. Absolutely no comfort care or real concern offered to me other than one amazing male nurse who sympathized with my situation and one kind ultrasound tech. Felt like it was just an inconvenience to have me there.
I loved that when I went in to ER with a Kidney Stone. The whole staff together made me feel warm& comfortable, even though I was in a lot of pain! I feel they went beyond expectations to ease my mind& to make me feel it was going to be alright. That’s definitely my go to Hospital from now on. Thank’s again Baylor Staff!
Excellent professional service by the doctors and staff.
Services provided were really good, Nurses took a very good care
The staff was friendly and polite. I felt awful and they made sure I was ok before I left.
Clean, well organized facility. All staff I came in contact with were friendly, caring and efficient.
Summer, in pre op, was especially good. She was very easy to talk with, efficient, caring, started my IV painlessly, and did all she could to make me comfortable.
Dr Robert Taylor was, of course, outstanding also. What a caring and talented doc. Bedside manner was very good.
All were very professional from the front desk to the awesome nurses and most of all the doctor
Nice
The total experience
Nice staff
Everyone is so nice