based on 2370 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very informative and professional, nice facilities.
From the front desk to the ER room everyone was very pleasant. I'm glad I chose Baylor ER Frisco
Very professional, courageous and helpful🤗
Really nice surgical experience. The Doctors & nurses were great!!! Facility was clean and welcoming.
It was a quick process. Everyone was very nice.
Matthew my nurse was kind and wonderful to a very frightened old lady. He explained everything with a kind and thoughtful demeanor. Dr Dryden did all he could to diagnose my broken arm and ankle and point me in the right direction..I am seeing a surgeon on Wednesday. Thank you both.
I loved the care, concern and quickness of service. My problem was nothing life altering, but it was painful and the staff took good care of me.
The prompt response and attention to detail with my treatment by the staff on duty
I had a very pleasant child birth experience because of the L&D nurses. My nurse Amber went above and beyond to make sure I can be as comfortable as possible. Thank you!
Everyone are so caring and professional. The rooms are clean and it is close to where we live.
The surgeon and the team helping him was excellent
From check in to discharge, I was impressed with the system
Great experience. Staff and nurses were very friendly and accommodating.
Prompt and professional emergency medical services.
From check-in to the nurses attending to me everyone was very kind and professional.
Everyone had a great attitude
Everything
Staff, techs and nurses were all outstanding!
Beth at checkin, Tanner at pre-op, Gretchen in recovery. All were extremely knowledgeable, caring individuals!
Everyone is so nice
Nice clean facility. Check in staff were pleasant. Reasonable wait times.
Comfortable feeling from start to finish.
Thank you for the wonderful service! The staff, nurses and doctor were very helpful wt the issue I was having. They quickly addressed the problems and help me feel better within the hour.
Friendly, on time and you show concern for me…
All staff are courteous, personable and professional.
I like all services
Great people, quick entry and resolution of the problem. Facilities are very nice and clean!
The treating doctor was very disappointing. Without knowing me, he walked in the room, asked a few questions - one of which was, “So, you drink a lot?” When I answered, no, he just stared at me as if I were lying. I proceeded to tell him that I have 1-2 drinks per week. It might not sound like much but I felt as though he was asking if I were an alcoholic. I was there with epigastric abdominal pain. I understand needing to ask the question, but I don’t understand the manner and way in which it was asked. He also proceeded to order a blood alcohol level - which came back negative. I hadn’t had anything to drink in a week and was definitely not acting drunk. I’m a nurse and have dealt with many doctors over the years. I don’t expect a provider to act like my best friend, but I certainly don’t expect to be treated like that. When all the tests were run, he came back into my room. He simply stated, “Everything is normal’. I said, normal? To which he said, “Yep, normal.” And walked out of the room. No explanation of anything further. Very uninformative, unhelpful, cold and seemed as if I had wasted his time. I have never been treated that way as a patient. From what I can tell, that is the norm for Dr. Charles Dryden. I do not think I will return because of the thought of having him be on service when I need a medical professional most. Unfortunately I can’t choose my provider in an emergency. On the contrary, the registration person and nurse were very professional, informative, and compassionate. I would return if I only needed to see them, but unfortunately one physician has tainted my view and I will let all of my friends and family know about my experience. I would appreciate if someone would reach out to me, if only to know that this review has been read and taken into consideration.
Best ever everyone so polite and helpful
Great nurses!
Very efficient and very well run. The doctor was very helpful and took care of me quickly. Didn’t have to wait very long at all.