based on 2369 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff members were pleasant. Surgery went smoothly.
Quick, Efficient & Reliable
Very professional
Our whole experience, front to back, was smooth. We were taken care of very well.
Can always depend on BSW for an answer to the problem
Labor and Delivery, as well as Postpartum, was a 20/10; exceeded my expectations. I would highly recommend anyone to deliver their baby at Baylor Frisco because of the wonderful doctors, nurses, and facilities.
Friendly and knowledgeable staff.
The services were convenient, fast, and well done.
I have been a patient there for many times and they are always the friendliest, most professional of any hospital I have been to over my 86 years. I try to get to doctors that have privileges there. My endoscopy and colonoscopy was executed smoothly and it is the 3rd or 4th of these I have had there. Best wishes to Baylor Frisco. Del Last name removed
Everyone was professional, caring, attentive and efficient!!!
Excellent services
Lovely people. I will highly recommend this hospital to everyone especially new moms who need that extra emotional support
Warm and friendly staff and great nurses.
Kat & Rachel were absolutely amazing during our 2 night labor & delivery/postpartum stay. They were so warm, kind & made sure we were always comfortable. Thank you both!!!
Fast, efficient and friendly.
Have nurses that listen to your needs.
My anxiety was high after operation. Post op was loud with puking,crying,beeping, and laughing.
My blood pressure was elevated because of this.
I repeatedly told nurse this but they insisted to keep giving me meds.
Once finally moved blood pressure lowered
Professional and friendly.
I was dreading heading back to the hospital for the birth of my second child, because I went to another location of BS&W for my first and had a terrible time. Nurses coming in constantly and interrupting sleep or time with my child, or asking me the same questions. We also were given unsolicited recommendations regarding breastfeeding vs. bottle feeding and were given a hard time to leave the hospital. However, with BSW Frisco, we seem to have had the complete opposite experience. All the nurses and people that had to come in for me or baby worked around what worked best for me, trusted my care towards my new baby, and only checked in when needed. The food was also great, and we were able to discharge in 24 hours. I really appreciate limiting unnecessary room visits and working to get us home ASAP.
Fastest ER experience I've ever had. My doctor was so nice and I got the results of the testing within an hour. I loved that I had a private room and it didn't feel like a cattle call.
Friendly service and very informative after service is done.
Everything went well
efficient, professional, friendly
Staff is amazing! Very friendly, helpful and encouraging.
When I need help I can be sure every test needed will be done on site… the staff is very attentive and competent. I’m always taken care of when I go there. And I’ve never had to wait long before being seen.
everything
Professional says it all.
friendly, prompt service
You perscribed an experimental drug and the PA did not inform me or educate me about the drug or give me a choice for an alternative drug. The other drug I was prescribed was for strept throat which did nothing for my COVID chest infection. When I called back to try to talk to the PA to perscribe an alternative medication she was too busy to take my call. I was put in touch with the RN who told me just take the med for the strep throat which has not helped. Basically my trip to your clinic was a waste of time. And you just blew me off when I didn't want to take a potentially dangerous drug that hasent gone through proper clinical trials to determine its long term safety effects. If you read the packaging provided you will see it says it was approved by the FDA for emergency authorization and its safety has not yet been determined. So my right as a patient is to not take this drug your responsibility as a provider is to inform your patients about this drug being experimental and offer an alternative.
I went in for a miscarriage at 7 weeks and the demeanor of the Dr and in room nurse were lack luster and cold. I understand my results were not favorable, but they did not seem to put care of thought into the traumatic event that was taking place from a patient’s perspective. They did mention that they were busier than they usually ever are, so maybe that was it, but I left wishing I had gone further down the road to another emergency department where they would have been more compassionate.
From registration of a surgery to discharge, everything was smoothly and professionally done. I especially appreciate Irma for her help when I first registered for pre-op orders. I also appreciate my over night nurse Kat who made me feel comfortable and treated every task with professionalism even at 3 in the morning.
I was very pleased with my first experience at he Frisco location. From reception to the RN’s, everyone was so nice!!! Highly recommend this facility!!!