Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8339 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 22, 2023 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I had several nice people, but had a terrible experience the night before the procedure. I was told by 3 different people (my doctor and 2 people who did intake over the phone) that the anesthesiologist would call the night before. This was important to me as I asked each of them what type of anesthesia I would have and when I needed to stop eating/drinking. They said the anesthesiologist would answer that. At 9:15 the night before the procedure I hadn’t gotten a call, so I called the hospital to ask. I was transferred to someone who proceeded to tell me they had until 10pm to call me and then directed me to a 1-800 number. I could also hear her laughing at me. I never got a call which is fine, but I did not appreciate the woman on the phone making me feel insecure before a procedure I had never had.

Report a concern   December 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was super caring!

Report a concern   December 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Best of care from Beth at PreAdmit to Josh Our Day Nurse to Bee our Night Nurse to Taylor the Nurse the Next Day to The Charge Nurse during the Day on The 20th. The gave Excellent care and deserve Kudos. I will have to say that Josh the Day nurse on Dec 19 has to be the Best Nurse I have Experienced in the 50 plus years I have been in The Nursing Field. Thank you Josh and continue The Great Work.

Report a concern   December 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

quality care, i very friendly staffs

Report a concern   December 22, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Admissions need to be more aware of patients time of check in and move with sense of urgency instead of rushing the patients with filling out paperwork and making mistakes in the process.

Report a concern   December 21, 2023 — Rated 3 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I came in for a severe flu infection. I had a high fever which was making me shiver and a really bad cough.I asked for a blanket to help with the shivering and was never given one. No one listened to my chest for congestion nor was an xray done to make sure I didnt have pneumonia. I was supposed to have been prescribed Tamiflu, but it was not called in to my pharmacy. I had to call back to the ER to ask if about the status of my prescription. I am truly disappointed in this ER that usually provides good care for their patients.

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All went well

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The friendliness and thoroughness of the staff.

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and courteous

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was done very efficiently, and everyone seemed very nice and friendly.

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The process was seamless from walking in the front door to being wheeled back out the same front door.. Everyone was helpful and friendly. No doubt everyone worked as a team. I would come back. Well done!

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great experience from Beginning to end. Tanner, my admitting nurse was fantastic and thorough!

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast, efficient, kind and attentive staff

Report a concern   December 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff is very friendly and focused on me. I felt very cared for while at the hospital.

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent care delivered with compassion.

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were absolutely wonderful!

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff was professional, friendly, and efficient. The facility is nicely equipped.

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Outstanding service and care. Thank you

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The whole staff and physicians were amazing. Made an uncomfortable procedure very manageable. Thank you!

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Comfortable, easy, organized

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great process of checking in all the way to checking out. Nurse and staff were helpful and friendly. Any questions I had, they got answers for me. Felt like I was valued throughout the entire process.

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great people skills& communication to patient

Report a concern   December 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great

Report a concern   December 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses and all staff were amazing! I could not have asked for a better experience!

Report a concern   December 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything.

No suggestions for change in operations.

Thank you.

Name removed.

Report a concern   December 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The facility is beautiful. The entire staff is very friendly and professional. Their organization skills were beyond great. They are totally committed into making their patients feel very comfortable and secure as well as family members. Parking can be a bit difficult, but that may just have been on that day, however, there is valet service. I really like this hospital and highly recommend it.

Report a concern   December 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very good

Report a concern   December 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very helpful & kind staff.

Report a concern   December 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service by all at the hospital

Report a concern   December 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

whole process was great! Wonderful team of great people to make me feel at ease, professional to the tee. My surgery went far better than expected for a 2 hr plus surgery...my wife had surgery many years ago and her lip was ripped on the side, probably a breathing tube with too much pressure from negligence of that hospital...I had a breathing tube also, but no sore lip or rubbing. I can tell care was taken and my doctor and the staff were careful at every step, no bruises. even the iv stick has just a small bruise...healing is going great..


Privacy Policy